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Customer Success Manager (APAC)

1 week, 5 days ago
Indonesia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised
View All Jobs 18

Description

  • Deeply understand Canary’s products and communicate their value and impact to clients.
  • Lead the full client onboarding process, including collecting requirements, conducting webinars, and completing initial account setup.
  • Partner with clients to understand their goals and show how Canary’s solutions address their needs and reduce time-to-value.
  • Build and maintain strong relationships with key stakeholders while identifying pain points and growth opportunities.
  • Collaborate with Sales to close expansion opportunities and share client feedback with Product to inform the roadmap.
  • Own a book of business and proactively identify growth opportunities across assigned accounts.
  • Act as a trusted advisor by identifying and resolving client challenges while aligning with Canary’s goals.
  • Work closely with Customer Success, Sales, Product, Marketing, and Operations teams to support client success.
  • Manage a large portfolio of Mid-Market accounts with strong organization and time management.

Requirements

  • Bachelor’s degree.
  • 3–5 years of Customer Success experience in a SaaS environment.
  • Proven track record of onboarding clients through complex technical challenges.
  • Strong organizational and time-management skills.
  • Exceptional communication skills with the ability to build trust and rapport with diverse stakeholders.
  • Analytical mindset to assess client needs and develop scalable processes.
  • Collaborative experience working with cross-functional teams, including Product, Marketing, Sales, and Operations.
  • Confidence, charisma, and the ability to seize opportunities to drive growth and success.
  • Proficiency with technology and adaptability to dynamic environments.
  • Familiarity with hospitality technology is a plus.
  • English language required.
  • Thai language preferred.

Benefits

  • Company-wide Canary Days each month to ensure time to recharge and create extended weekends or days off.
  • Self Improvement Club with a monthly budget for purchases that support personal goals.
  • Professional Development Chats with budget to support cross-functional professional development conversations.
  • Travel reimbursement and a travel stipend for visiting Canary offices in New York, San Francisco, or Dallas.
  • Personal travel reimbursement in the form of a credit toward stays at hotels Canary works with.

Interested in this position?

Apply directly on the company website

Apply Now

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