RemoteLeaf Logo
Log in Sign up

Level 3 (L3) Network Technical Support Engineer

3 months, 1 week ago
Philippines
Senior
Network Engineer
DevOps and Infrastructure
Bash Fortinet Network Security Python
Apply Now
CallTek

CallTek

CallTek provides Technology as a Service (TaaS) solutions, offering support services that empower technology operators and service providers to enhance their operations with comprehensive infrastructure, procurement, and lifecycle support tailored to v...

Internet Software & Services
51-250
Founded 2004
View All Jobs 2

Description

  • Diagnose and resolve complex LAN/WAN, Wi‑Fi, and security-related network issues.
  • Handle escalations involving VLANs, routing, switching, firewall rules, and network segmentation.
  • Configure and maintain switches, wireless access points, firewalls, and other network devices.
  • Perform advanced network configurations including VLAN setup, trunking, ACLs, QoS, and firewall policies.
  • Support headend equipment configuration and optimization.
  • Provide expert-level support across MikroTik, Aruba, Ruckus, Cambium, and Fortinet environments.
  • Perform root cause analysis on recurring network issues and implement long-term fixes.
  • Support and optimize hospitality network environments, including guest and staff networks.
  • Monitor network health, performance, and security to prevent outages and service degradation.
  • Act as the final escalation point for unresolved L1/L2 issues and coordinate with vendors or third-party providers.

Requirements

  • 5+ years of experience in network support or network engineering, including at least 2 years in an L3 or senior role.
  • Strong hands-on expertise with VLANs, ACLs, routing, switching, NAT, and firewall policies.
  • Experience with wireless network design and troubleshooting.
  • Proven experience with MikroTik, Aruba, Ruckus, Cambium, and Fortinet switches and firewalls.
  • Experience supporting hospitality or high-density guest network environments.
  • Familiarity with walled garden configurations and captive portals.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication skills for customer and cross-team collaboration.
  • Certifications such as CCNP, Fortinet NSE, Aruba ACMP/ACSP, Ruckus, Meraki, or MikroTik MTCNA/MTCRE are preferred.
  • Knowledge of network monitoring tools such as PRTG or SolarWinds is preferred.
  • Knowledge of scripting or automation with Python or Bash is preferred.
  • Understanding of ITIL processes and incident management is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Radicle Health

Technical Support Specialist

Radicle Health 11-50 Internet Software & Services

Radicle Health is hiring a remote Technical Support Specialist to resolve customer inquiries and product issues while collaborating with internal teams to maintain a high-quality customer experience.

Anywhere Full-time Entry Level Technical Support Engineer
$55k-$65k
JavaScript SQL
4 hours, 27 minutes ago
Aircall

Technical Support Specialist

Aircall 51-250 Internet Software & Services

Aircall is hiring a Technical Support Specialist to provide second-level, customer-facing support for complex issues across its AI-powered communications platform, integrations, APIs, messaging, telephony, and analytics.

North America Full-time Mid Level Technical Support Engineer
Confluence Datadog HubSpot JIRA Looker Monday.com Postman Salesforce Zoho CRM
4 hours, 42 minutes ago
JMAC Lending

Encompass Support Specialist

JMAC Lending 51-250 Banks

JMAC Lending is seeking a remote Encompass Support Specialist to support and administer its loan origination systems, integrations, and user access while helping mortgage operations run efficiently.

United States Full-time Junior Technical Support Engineer
$66k-$80k
HubSpot Salesforce
4 hours, 57 minutes ago
Mercier Consultancy

Danish Speaking IT Customer Experts - Work In Athens, Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring Danish-speaking IT Customer Experts in Athens, Greece, to provide technical support and premium customer service for enterprise IT clients.

Bulgaria Denmark Greece Malta Portugal Spain Full-time Mid Level Technical Support Engineer
4 hours, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers