RemoteLeaf Logo
Log in Sign up

Level 3 (L3) Network Technical Support Engineer

3 weeks, 3 days ago
Philippines
Senior
Network Engineer
DevOps and Infrastructure
Bash Fortinet Network Security Python
Apply Now
CallTek

CallTek

CallTek provides Technology as a Service (TaaS) solutions, offering support services that empower technology operators and service providers to enhance their operations with comprehensive infrastructure, procurement, and lifecycle support tailored to v...

Internet Software & Services
51-250
Founded 2004
View All Jobs 8

Description

  • Diagnose and resolve complex LAN/WAN, Wi‑Fi, and security-related network issues.
  • Handle escalations involving VLANs, routing, switching, firewall rules, and network segmentation.
  • Configure and maintain switches, wireless access points, firewalls, and other network devices.
  • Perform advanced network configurations including VLAN setup, trunking, ACLs, QoS, and firewall policies.
  • Support headend equipment configuration and optimization.
  • Provide expert-level support across MikroTik, Aruba, Ruckus, Cambium, and Fortinet environments.
  • Perform root cause analysis on recurring network issues and implement long-term fixes.
  • Support and optimize hospitality network environments, including guest and staff networks.
  • Monitor network health, performance, and security to prevent outages and service degradation.
  • Act as the final escalation point for unresolved L1/L2 issues and coordinate with vendors or third-party providers.

Requirements

  • 5+ years of experience in network support or network engineering, including at least 2 years in an L3 or senior role.
  • Strong hands-on expertise with VLANs, ACLs, routing, switching, NAT, and firewall policies.
  • Experience with wireless network design and troubleshooting.
  • Proven experience with MikroTik, Aruba, Ruckus, Cambium, and Fortinet switches and firewalls.
  • Experience supporting hospitality or high-density guest network environments.
  • Familiarity with walled garden configurations and captive portals.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication skills for customer and cross-team collaboration.
  • Certifications such as CCNP, Fortinet NSE, Aruba ACMP/ACSP, Ruckus, Meraki, or MikroTik MTCNA/MTCRE are preferred.
  • Knowledge of network monitoring tools such as PRTG or SolarWinds is preferred.
  • Knowledge of scripting or automation with Python or Bash is preferred.
  • Understanding of ITIL processes and incident management is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CodeForce

Technical Support Engineer - VOIP & MSP

CodeForce 11-50 information technology & services

Remote Technical Support Engineer role at a managed services provider, providing VoIP and IT support for client environments and ensuring reliable service delivery.

Dominica Dominican Republic El Salvador Full-time Junior Technical Support Engineer
Active Directory AWS Azure Cisco Cybersecurity DHCP DNS TCP/IP
15 hours, 57 minutes ago
Bitmovin

Forward Deployed Engineer

Bitmovin 51-250 Internet Software & Services

Bitmovin is hiring a Forward Deployed Engineer to work within its Encoding team, supporting US media and streaming customers while shipping production code and improving how the product handles real-world customer issues.

United States Full-time Senior Software Engineer Technical Support Engineer
AWS Azure C++ Docker GCP Java Kotlin Kubernetes
15 hours, 57 minutes ago
Roboyo

RPA Support Engineer - UiPath

Roboyo 251-1K Electrical Equipment

Roboyo AI is hiring a Managed Services Engineer to support enterprise automation clients by maintaining, improving, and resolving issues in production automation systems.

Mexico Full-time Junior Technical Support Engineer
C# Java LLM .NET PowerShell Python SQL Tableau
15 hours, 57 minutes ago
D2B

AP - Salesforce Analyst/Admin

D2B Professional Services

Senior Salesforce Consultant role at a company supporting Salesforce services, customer onboarding, and product adoption through business analysis and delivery coordination.

Philippines Full-time Senior Customer Success Manager Technical Support Engineer
CRM Salesforce
15 hours, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers