CallMiner

CallMiner is the global leader in conversation intelligence, providing cloud-based conversational analytics solutions to improve agent performance and customer experience across all contact channels. Their platform, powered by artificial intelligence a...

Professional Services

Industrials

251-1K (267)

Founded 2002

$159M raised

5 open positions

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Solutions Consultant

1 month, 1 week ago

Czech Republic

Full-time

Senior

Implementation Consultant

Customer and Technical Support

CRM Generative AI LLM

Apply Now

CallMiner

Professional Services

251-1K

Founded 2002

$159M raised

View All Jobs 5

Description

Assist in achieving and exceeding regional sales targets across the analytics and automation portfolio.
Build and maintain strong relationships with prospects, customers, and partners to support sales engagements.
Partner with Account Executives and sales leadership to develop account strategies and advance opportunities.
Lead product demonstrations and technical presentations for analytics and OmniAgent automation solutions.
Deliver pre-sales technical consultation and guidance to prospects and customers.
Run proof-of-concepts, including solution configuration, conversational flow setup, analytics validation, and business outcome presentations.
Develop and deliver demo environments, product demonstrations, and regionally relevant use cases.
Support RFP, RFI, and RFQ responses with technical and functional input.
Coordinate with Product, Engineering, Professional Services, and Customer Success to support customer opportunities.
Maintain prospect and customer engagement information in CRM and internal systems and communicate customer needs to Product Management.

Requirements

5+ years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, Contact Center Technology, Conversational AI, or related fields.
Bachelor’s degree preferred in Business, Computer Science, Information Technology, Linguistics, or a related discipline.
Strong presentation and communication skills with the ability to explain technical concepts to business and technical audiences.
Experience supporting enterprise software or SaaS sales engagements.
Familiarity with conversational AI, automation platforms, generative AI, or customer experience technologies.
Understanding of customer experience and customer engagement workflows.
Ability to develop and communicate ROI-driven business value.
Strong organizational skills with the ability to manage multiple priorities independently.
Technically proficient and able to quickly learn new technologies and serve as a trusted solution advisor.
Professional proficiency in Czech and English required; additional regional language skills are a plus.
Ability to travel within Central Europe as needed, approximately 30–50%.
Experience with contact center analytics, CCaaS, conversational AI, or automation platforms is preferred.
Exposure to LLMs, AI-assisted automation, or conversational workflow design is preferred.
Familiarity with CRM systems, workflow automation, or enterprise integrations is preferred.
Experience supporting multinational or multilingual customers across Central or Eastern Europe is preferred.

Benefits

Maternity and paternity leave.
Ample holidays.
Fitness and health reimbursement.
Tuition reimbursement.
A strong focus on work-life balance.
An inclusive and equitable workplace culture.
Equal opportunity employment with protection against discrimination under applicable laws.

Interested in this position?

Apply directly on the company website

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