Customer Success Manager, Brazil & Southern Cone

3 hours, 34 minutes ago
Senior
Customer and Technical Support
Caliza

Caliza

Caliza provides a financial platform that facilitates global business expansion through instant cross-border transfers, payout orchestration, and enterprise-grade stablecoin infrastructure, while ensuring strict regulatory compliance and data protection.

Diversified Financial Services
1-10
Founded 2021

Description

  • Manage a portfolio of 10–20 B2B customers across Brazil and the Southern Cone.
  • Identify and close upsell and cross-sell opportunities across USD accounts, FX, stablecoin services, and global payouts.
  • Own customer expansion, revenue growth, transaction volume, and net revenue retention targets.
  • Lead pricing, renewals, contract expansions, and other commercial negotiations.
  • Guide customers from technical kickoff through go-live and recurring transaction volume.
  • Resolve issues involving payment flows, API integrations, and account management.
  • Monitor customer health, identify churn risks and volume declines, and maintain accurate account and pipeline data.
  • Represent Brazilian customer needs internally and collaborate with BD, Product, Engineering, Operations, and Compliance.

Requirements

  • 5–7 years of experience in Customer Success, Account Management, or Implementation at a high-growth fintech, payments, or B2B SaaS company.
  • Proven success meeting expansion, upsell, or account growth targets, including measurable quota attainment.
  • Comfort working with APIs and explaining technical concepts to developers and business stakeholders.
  • Deep understanding of Brazil’s financial and payments landscape, including Pix, FX, and local regulations.
  • Commercial mindset focused on growing customer relationships and revenue.
  • Strong cross-functional communication and ability to translate complex requirements into actionable plans.
  • Ability to work effectively in ambiguous, fast-paced, resource-constrained environments.
  • Excellent follow-through and opportunity management.
  • Native Portuguese and fluent English.
  • Based in Brazil, authorized to work locally without visa sponsorship, and able to overlap with US Eastern time.
  • Successful completion of a background check and applicable sanctions screening.

Benefits

  • Health coverage, paid time off, and holidays, varying by country.
  • Home office or equipment allowance.
  • Professional development budget.
  • In-person team offsites.
  • Local employment or contractor arrangements structured according to applicable law and market practice.

Interested in this position?

Apply directly on the company website

Apply Now

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