Customer Success Manager, Brazil & Southern Cone

5 days, 13 hours ago
Full-time
Senior
Customer and Technical Support
Caliza

Caliza

Caliza provides a financial platform that facilitates global business expansion through instant cross-border transfers, payout orchestration, and enterprise-grade stablecoin infrastructure, while ensuring strict regulatory compliance and data protection.

Diversified Financial Services
1-10
Founded 2021

Description

  • Own retention, expansion, and net revenue retention targets for a portfolio of 10–20 B2B customers.
  • Identify and close upsell and cross-sell opportunities across USD accounts, FX, stablecoin on/off-ramps, and global payouts.
  • Lead commercial conversations on pricing, renewals, contract expansions, and terms with Revenue and leadership.
  • Guide customers from technical kickoff through go-live and recurring transaction volume.
  • Resolve issues involving payment flows, API integrations, and account management.
  • Monitor customer health, churn risk, volume trends, account activity, and pipeline using data.
  • Represent Brazilian customer needs to Business Development, Product, and Engineering teams.
  • Help establish the customer success playbook in a 0-to-1 environment.

Requirements

  • 5–7 years of experience in Customer Success, Account Management, or Implementation at a high-growth fintech, payments, or B2B SaaS company.
  • Demonstrated success meeting expansion, upsell, or account-growth targets; able to share quota, attainment, and account-growth results.
  • Comfort working with APIs and explaining technical concepts to developers and business stakeholders.
  • Deep understanding of Brazil's financial and payments landscape, including Pix, FX, and local regulations.
  • Commercial mindset focused on creating customer value and growing relationships.
  • Ability to communicate proactively across functions and translate complex requirements into actionable plans.
  • Comfort operating in an ambiguous, fast-paced, resource-constrained environment.
  • Strong follow-through in managing opportunities and closing action items.
  • Native Portuguese and fluent English.
  • Based in Brazil, able to overlap several hours daily with US Eastern Time, and authorized to work in the country of residence without visa sponsorship.

Benefits

  • Health coverage, depending on country of employment.
  • Paid time off and holidays, depending on country of employment.
  • Home office or equipment allowance.
  • Professional development budget.
  • In-person team offsites.
  • Pay and benefits structured according to local law and market practice for international hires.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Executive (USA)

Creatio 501-1000 Internet Software & Services

Creatio is seeking an Enterprise Customer Success Manager to guide strategic North American financial-services customers toward successful implementation, value realization, retention, and account growth.

CRM
7 hours, 42 minutes ago

Customer Success Manager

FireMon.com 201-500 Professional Services

FireMon is seeking a Customer Success Manager to lead strategic enterprise accounts through onboarding, adoption, and ongoing value realization for its network security policy management platform.

Network Security
10 hours, 12 minutes ago

DACH Enterprise Customer Success Manager

ControlUp 201-500 Internet Software & Services

ControlUp is seeking an Enterprise Customer Success Manager to lead strategic DACH enterprise customers toward measurable adoption, value realization, and successful outcomes with its digital employee experience platform.

Confluence Salesforce Splunk
10 hours, 12 minutes ago

Customer Success Manager

Merkle Science 11-50 Capital Markets

As an Account Manager at Merkle Science, you will help web3, digital asset, and institutional customers succeed with blockchain intelligence solutions while growing long-term account relationships.

Blockchain
10 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers