RemoteLeaf Logo
Log in Sign up

Customer Success Manager

2 days, 23 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Calabrio

Calabrio

Calabrio offers an AI-powered workforce engagement management software suite designed specifically for contact centers, focusing on optimizing agent performance and enhancing customer interactions to foster brand loyalty.

Professional Services
251-1K
Founded 2007
$34M raised
View All Jobs 6

Description

  • Identify customer strategic outcomes, business challenges, and key KPIs to deliver value and recommendations.
  • Create and deliver success roadmaps aligned to each customer’s business goals and objectives.
  • Drive product adoption, education, and usage across the customer portfolio to achieve business outcomes.
  • Collaborate with customers to increase usage of solutions and support their desired outcomes.
  • Serve as an expert on assigned Verint Product Solutions and effectively demo their value and usage.
  • Assess customer business value on an ongoing basis to support renewals and growth conversations.
  • Identify expansion opportunities and drive revenue growth.
  • Negotiate and close renewals with existing customers.
  • Monitor customer health scores, including using tools like Totango, and document the rationale for scoring.
  • Bring customer feedback back to the product team and advocate customer needs cross-functionally.
  • Manage account escalations and customer service issues as needed.
  • Act as the voice of the customer within Verint and communicate customer needs effectively across the organization.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 5–7 years of experience in a customer-facing Customer Success role.
  • Strong sense of urgency and ability to execute quickly.
  • Proven ability to drive customer value and support customer success.
  • Ability to learn software quickly and communicate/demonstrate capabilities effectively in presentations and lab environments.
  • Detail-oriented, strategic thinker with a strong self-starter mentality.
  • Ability to work independently while also being a strong team player.
  • Ability to manage multiple concurrent tasks and priorities.
  • Ability to handle customer service issues and conflict situations effectively.
  • Successful completion of background screening, including employment verification, criminal search, OFAC, SS verification, and, where applicable, credit and drug screening.
  • Prior experience closing renewals and/or professional services opportunities is preferred.
  • Experience managing customers of varying sizes and understanding how to manage them differently is preferred.
  • Experience with Totango or other customer success platforms is preferred.

Benefits

  • Starting salary targeted at $80,000 for this salaried position.
  • 401(k) with company matching.
  • Medical, dental, and vision insurance.
  • Disability and life insurance.
  • Flexible PTO and paid holidays.
  • Parental leave.
  • Tuition reimbursement.
  • Training and development from industry-leading experts.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Assist World

Remote Student Success Manager

Assist World IT Services

A U.S.-based healthcare education and consulting firm is hiring a remote Student Success Manager to support healthcare professionals through onboarding, enrollment, and ongoing client communication.

Philippines South Africa Full-time Junior Customer Success Manager
$12k-$13k
CRM
3 hours, 35 minutes ago
New Relic

Renewals & Retention Analyst

New Relic 1K-5K Internet Software & Services

New Relic is hiring a Customer Advocate to help manage self-serve SaaS customers in EMEA by driving retention, adoption, and expansion across the customer lifecycle.

India Full-time Junior Customer Success Manager
Salesforce
3 hours, 59 minutes ago
HubSpot

Manager, UK/I Customer Success Management (Strategic Accounts)

HubSpot 5K-10K Media

HubSpot is hiring a Manager of Customer Success, Strategic Accounts to lead a team supporting corporate customers and driving retention, growth, and a high-quality customer experience.

United Kingdom Ireland Full-time Mid Level Customer Success Manager
HubSpot
5 hours, 56 minutes ago
Signifyd

Senior Enterprise Customer Success Manager

Signifyd 251-1K IT Services

Signifyd is seeking a Senior Enterprise Customer Success Manager to oversee a portfolio of large enterprise customers and drive retention, expansion, and long-term success for its fraud and e-commerce platform.

United States Full-time Senior Customer Success Manager
$120k-$135k
E-commerce JIRA Looker Salesforce
6 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers