RemoteLeaf Logo
Log in Sign up

Customer Success Manager

3 weeks, 5 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Calabrio

Calabrio

Calabrio offers an AI-powered workforce engagement management software suite designed specifically for contact centers, focusing on optimizing agent performance and enhancing customer interactions to foster brand loyalty.

Professional Services
251-1K
Founded 2007
$34M raised
View All Jobs 8

Description

  • Identify customer strategic outcomes, business challenges, and key KPIs to deliver value and recommendations.
  • Create and deliver success roadmaps aligned to each customer’s business goals and objectives.
  • Drive product adoption, education, and usage across the customer portfolio to achieve business outcomes.
  • Collaborate with customers to increase usage of solutions and support their desired outcomes.
  • Serve as an expert on assigned Verint Product Solutions and effectively demo their value and usage.
  • Assess customer business value on an ongoing basis to support renewals and growth conversations.
  • Identify expansion opportunities and drive revenue growth.
  • Negotiate and close renewals with existing customers.
  • Monitor customer health scores, including using tools like Totango, and document the rationale for scoring.
  • Bring customer feedback back to the product team and advocate customer needs cross-functionally.
  • Manage account escalations and customer service issues as needed.
  • Act as the voice of the customer within Verint and communicate customer needs effectively across the organization.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 5–7 years of experience in a customer-facing Customer Success role.
  • Strong sense of urgency and ability to execute quickly.
  • Proven ability to drive customer value and support customer success.
  • Ability to learn software quickly and communicate/demonstrate capabilities effectively in presentations and lab environments.
  • Detail-oriented, strategic thinker with a strong self-starter mentality.
  • Ability to work independently while also being a strong team player.
  • Ability to manage multiple concurrent tasks and priorities.
  • Ability to handle customer service issues and conflict situations effectively.
  • Successful completion of background screening, including employment verification, criminal search, OFAC, SS verification, and, where applicable, credit and drug screening.
  • Prior experience closing renewals and/or professional services opportunities is preferred.
  • Experience managing customers of varying sizes and understanding how to manage them differently is preferred.
  • Experience with Totango or other customer success platforms is preferred.

Benefits

  • Starting salary targeted at $80,000 for this salaried position.
  • 401(k) with company matching.
  • Medical, dental, and vision insurance.
  • Disability and life insurance.
  • Flexible PTO and paid holidays.
  • Parental leave.
  • Tuition reimbursement.
  • Training and development from industry-leading experts.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Buildkite

Customer Success Manager

Buildkite 51-250 Commercial Services & Supplies

Buildkite is hiring a Customer Success Manager to own strategic post-sale relationships with high-impact Enterprise customers and drive adoption, retention, and expansion within its CI/CD platform business.

United States Full-time Senior Customer Success Manager
$140k-$155k
Buildkite CI/CD CircleCI CRM GitHub Actions GitLab CI Jenkins Salesforce
1 hour, 29 minutes ago
Veracode

Senior Customer Success Manager

Veracode 251-1K Internet Software & Services

Veracode is hiring a Senior Customer Success Manager to manage strategic customer accounts, drive adoption of application security solutions, and support renewals and growth.

United States Full-time Senior Customer Success Manager
1 hour, 32 minutes ago
SMB Team

Client Success Manager

SMB Team 51-250 Professional Services

SMB Team is hiring a Client Success Manager to oversee client health, prevent and manage escalations, and help improve operational processes across its legal marketing and coaching services.

United States Full-time Mid Level Customer Success Manager
$90k-$100k
CRM Digital Marketing SEO
1 hour, 38 minutes ago
Keyloop

Customer Success Manager

Keyloop 1K-5K Automotive

Keyloop is hiring a Customer Success Manager in Prague to manage a portfolio of accounts and drive retention, growth, and customer value for its automotive technology platform.

Czech Republic Full-time Senior Customer Success Manager
CRM
2 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers