RemoteLeaf Logo
Log in Sign up

IT Service Delivery Specialist (EMEA\AP)

1 hour, 51 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
HIPAA JavaScript SQL SQLite
Apply Now
Cadwell

Cadwell

Cadwell provides cutting-edge neurodiagnostic and neuromonitoring equipment with market-leading customer support, empowering healthcare professionals to broaden their expertise in EMG, NCS, and NMUS.

Health Care Providers & Services
51-250
Founded 1979
View All Jobs 3

Description

  • Deliver Tier 2 technical support for international distributors and domestic customers by troubleshooting and resolving complex IT issues.
  • Advise distributors on IT infrastructure design and requirements for Cadwell software deployments and tender responses.
  • Partner with after-hours support staff to ensure priority clinical support for distributors with active service contracts.
  • Support the support lifecycle by executing software upgrades, server migrations, and related infrastructure activities.
  • Ensure IT systems and processes comply with international data privacy and security regulations, including GDPR, APPI, or local equivalents.
  • Advise distributors on compliance best practices for privacy and security requirements.
  • Recommend and support region-specific disaster recovery plans and backup solutions.
  • Deliver training and workshops to improve distributor system familiarity and operational effectiveness.
  • Perform other duties as directed, assigned, or requested.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • 4+ years of experience in IT infrastructure support.
  • Experience in international IT support or a customer-facing technical role preferred.
  • 2+ years of support within a healthcare environment preferred.
  • Familiarity with virtualization technologies such as VMware, Hyper-V, or Citrix preferred.
  • Familiarity with international compliance standards such as GDPR or HIPAA preferred.
  • Working knowledge of SQL, SQLite, JavaScript, and Mirth Connect in a support or integration context.
  • Comprehensive knowledge of IT support operations, including networking, databases, storage, software, and HL7 connectivity in clinical environments.
  • Ability to communicate complex technical concepts clearly across technical and non-technical audiences, including domestic and international stakeholders.
  • Ability to travel internationally up to 30% and obtain necessary travel documents.
  • Ability to work an overnight shift, approximately 10:00 PM to 7:00 AM CT, with flexibility to adjust hours based on business needs.
  • Reliable high-speed internet required.

Benefits

  • Salary range of $77,000 to $100,000 USD.
  • Equal Opportunity Employer status with accommodation support for applicants who need assistance.
  • Opportunity to work in an overnight schedule aligned to EMEA and Asia Pacific business hours.
  • International travel opportunities up to 30% with flexibility for short-notice trips.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CoverGo

Senior Full Stack Engineer (Support & Observability Focus)

CoverGo 51-250 Insurance

CoverGo is hiring a Senior Full Stack Engineer focused on Support and Observability to join its global engineering support team and help resolve customer issues, improve platform reliability, and strengthen support operations for its insurtech platform.

Vietnam Full-time Senior Full-stack Engineer Technical Support Engineer
AWS Azure GCP GraphQL Java JIRA Kubernetes Microservices MongoDB .NET Node.js PostgreSQL React Terraform Vue.js
1 hour, 21 minutes ago
SMA America

Field Service Engineer (2 Openings) — Texas

SMA America 251-1K Electrical Equipment

SMA America is hiring a Field Service Engineer in Texas to commission, troubleshoot, repair, and maintain utility inverters in the field for renewable energy customers.

United States Full-time Junior Technical Account Manager Technical Support Engineer
$69k-$74k
1 hour, 51 minutes ago
SMA America

Field Service Engineer (2 Openings) — South East

SMA America 251-1K Electrical Equipment

SMA America is hiring a Field Service Engineer to support commissioning, warranty repairs, troubleshooting, and maintenance of utility inverters across the South East region.

United States Full-time Junior Technical Support Engineer
$69k-$74k
1 hour, 51 minutes ago
Mercier Consultancy

Spanish-Speaking Customer Experts Consumer Electronics - Work Remote In Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring Spanish-speaking Customer Experts in Greece to support consumer electronics customers across phone, email, and chat in a fast-paced international support environment.

Greece Spain Full-time Junior Customer Support Technical Support Engineer
CRM
1 day, 1 hour ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers