Customer Success Role

3 hours, 33 minutes ago
Full-time
Mid Level
Customer and Technical Support
BuzzyBooth

BuzzyBooth

BuzzyBooth is a social photo kiosk company that offers marketing automation solutions for businesses. Their selfie kiosks help small businesses increase customer engagements, turn customers into brand advocates, and automate marketing efforts to bring ...

Professional Services
1-10
Founded 2015

Description

  • Guide new clients through onboarding and platform setup.
  • Provide ongoing support and best-practice guidance to help clients use BuzzyBooth effectively.
  • Build strong client relationships and proactively check in on customer goals.
  • Troubleshoot client issues and coordinate with the technical team when needed.
  • Share customer feedback internally to support product improvements.
  • Identify upsell opportunities and help customers achieve additional value.
  • Gather customer testimonials and referrals.

Requirements

  • Prior customer success experience is required.
  • Previous experience in customer success, account management, or customer support.
  • Strong English communication skills with little to no accent.
  • Friendly, clear, and solution-oriented communication style.
  • Comfort with SaaS platforms and technology tools.
  • Highly organized, with the ability to manage multiple accounts simultaneously.
  • Genuine interest in helping customers succeed.

Benefits

  • Flexible work environment.
  • Remote work opportunity.
  • Supportive, entrepreneurial team.
  • Opportunity to contribute to a fast-growing startup serving local businesses.

Interested in this position?

Apply directly on the company website

Apply Now

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