Customer Success Manager

14 hours, 35 minutes ago
Senior
Customer and Technical Support
Buzz Solutions

Buzz Solutions

Buzz Solutions provides a Visual Intelligence solution that utilizes artificial intelligence and predictive analytics to inspect, maintain, and secure energy infrastructure, aiming to prevent unexpected power outages and enhance grid modernization effo...

Electric Utilities
11-50
Founded 2017
$4M raised

Description

  • Own the end-to-end post-sale customer experience as the primary point of contact for electric utility customers and partners.
  • Drive platform engagement to ensure customers realize ongoing ROI that supports renewal and retention.
  • Identify and develop expansion opportunities such as new use cases, additional circuits or regions, and increased inspection volume.
  • Partner with the Sales team on expansion opportunities while Sales owns the close.
  • Advocate for customer needs internally to help shape product direction and roadmap priorities.
  • Identify at-risk customers and lead efforts to get them back on track.
  • Organize training sessions, product deep dives, and customer enablement activities.
  • Maintain accurate account health, engagement, and adoption data in Salesforce and related customer success tools.

Requirements

  • 6–8 years of experience in a SaaS Customer Success role.
  • Direct experience in the electric utility industry, or experience selling and supporting technology into utilities.
  • Working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles.
  • Excellent verbal and written communication skills with the ability to explain complex technical concepts to field and executive audiences.
  • Comfort discussing AI and computer vision concepts, including model performance, false positives and negatives, and confidence thresholds.
  • Strong problem-solving skills with the ability to understand client needs and provide tailored solutions.
  • Self-motivated and goal-oriented with a proven track record of driving customer outcomes.
  • Experience working in Salesforce and other enterprise-level systems.
  • Ability to work collaboratively across internal teams and contribute to a positive team environment.
  • No U.S. visa sponsorship provided at this time.

Interested in this position?

Apply directly on the company website

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