Enterprise Customer Success Manager

1 month ago
Full-time
Junior
Customer and Technical Support
MariaDB.org

MariaDB.org

MariaDB.org is the force behind MariaDB, the leading open-source database known for its performance and stability. The company, through the MariaDB Foundation, ensures the continuous growth and support of the MariaDB ecosystem.

Internet Software & Services
11-50
Founded 2012

Description

  • Support customers across onboarding, adoption, expansion, retention, and advocacy stages.
  • Guide new customers through MariaDB deployment onboarding and best-practice adoption.
  • Maintain an ongoing meeting cadence with the assigned customer portfolio.
  • Act as a trusted advisor, advocate, and primary escalation point for customers.
  • Understand customer data management strategies and recommend improvements using MariaDB capabilities.
  • Identify proactive opportunities to deliver value and improve customer outcomes.
  • Collaborate with Technical Support to resolve customer experience issues early.
  • Work with Sales Engineers and Professional Services on upgrades, migrations, deployments, and maintenance.
  • Conduct regular business reviews to track progress against business goals and priorities.
  • Measure, manage, and improve customer health, engagement, and value realization.
  • Coordinate with Account Executives to support customer growth and retention goals.
  • Communicate customer needs internally and influence cross-functional teams to improve customer success.

Requirements

  • 2-4 years of experience in customer-facing roles within enterprise software.
  • Fluent in spoken and written English.
  • Ability to represent the company in a knowledgeable and professional manner.
  • Strong mix of technical acumen, intellectual curiosity, and relationship-building skills.
  • Excellent time management and organization skills.
  • Ability to develop and maintain C-level relationships.
  • Ability to deliver custom ROI analysis for a customer portfolio.
  • Comprehensive understanding of customer success principles.
  • Strong understanding of MariaDB features, architecture, and common enterprise use cases.
  • Ability to speak confidently about new MariaDB features and releases.
  • High attention to detail.
  • Ability to identify and understand complex business needs related to MariaDB.
  • Experience with remote work and willingness to travel up to 40% within the region.
  • Location: Malaysia (remote).

Benefits

  • Competitive compensation package.
  • 25 days paid annual leave plus holidays.
  • Flexible work arrangement with a high degree of freedom.
  • Opportunities for learning and growth with global colleagues.
  • Inclusive, welcoming workplace with equal opportunity practices.
  • Disability accommodations available during the application and interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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