Care Coordinator

1 month ago
Full-time
Senior
Customer and Technical Support
Bryan Johnson - State Farm Insurance Agent

Bryan Johnson - State Farm Insurance Agent

State Farm is a well-established insurance company founded in 1922, with a commitment to fairness and customer service. They offer a wide range of financial products and services to help customers manage their present and plan for the future.

Diversified Financial Services
Founded 1922

Description

  • Serve as the primary point of contact for members and deliver a high-touch, concierge-level experience.
  • Coordinate complex scheduling across providers, labs, imaging centers, and specialists, often across time zones.
  • Manage end-to-end member journeys, including onboarding, diagnostics, and ongoing protocol execution.
  • Track and facilitate personalized longevity protocols in coordination with the medical team.
  • Maintain accurate and up-to-date health records, test results, and provider documentation.
  • Coordinate referrals and follow-ups to ensure seamless information flow across all stakeholders.
  • Support precise execution of care and a frictionless member journey across the care process.

Requirements

  • 5+ years of experience in care coordination, concierge medicine, health coaching, or similar high-touch client services.
  • Strong ability to manage complex scheduling and logistics with high attention to detail.
  • Exceptional written and verbal communication skills.
  • Experience working with high-expectation or high-net-worth clients.
  • Strong organizational and operational execution skills.
  • Experience in a startup or fast-scaling health/wellness company is preferred.
  • Background in longevity, preventive, or precision medicine is preferred.
  • Familiarity with advanced diagnostics such as MRI, DEXA, CGM, and biomarker panels is preferred.
  • Experience with CRM/EHR systems such as Salesforce Health Cloud or Practice Better is preferred.
  • Knowledge of HIPAA compliance and health data management is preferred.
  • Project management experience or certification such as PMP or CAPM is preferred.

Benefits

  • Salary range of $70,000 to $90,000.
  • Equity package.
  • Benefits included.

Interested in this position?

Apply directly on the company website

Apply Now

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