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Onboarding Manager

3 weeks, 2 days ago
North America, United States, Canada
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Salesforce
Apply Now
Bridgit

Bridgit

Bridgit provides construction workforce intelligence solutions for efficient planning, management, and communication, empowering contractors to streamline projects and optimize productivity.

Construction & Engineering
51-250
Founded 2012
$42M raised
View All Jobs 4

Description

  • Lead end-to-end client implementation processes, including scoping, data migration, system configuration, consultations, and user training.
  • Collaborate with customers to gather requirements, establish timelines, and manage expectations throughout onboarding.
  • Analyze customer data to ensure accuracy and alignment with project goals before migration and integration.
  • Build and execute workflows that support efficient platform adoption for clients.
  • Deliver tailored training sessions that help customer teams maximize product value.
  • Monitor implementation milestones and report progress, escalating issues when needed.
  • Act as a bridge between customers and internal teams, including Sales, Product, and Customer Success, to support a smooth handoff after implementation.

Requirements

  • 4+ years of experience in implementation or onboarding, preferably in B2B SaaS.
  • Strong project management skills with the ability to juggle multiple implementations simultaneously.
  • Ability to embrace emerging technologies like AI and adapt to new methods.
  • Ability to analyze and interpret data to support decisions and customer needs.
  • Clear, concise communication skills with the ability to explain technical concepts to non-technical users.
  • Strong attention to detail and an organized approach to problem-solving.
  • Experience working with enterprise clients, particularly in construction or project management sectors.
  • Proficiency in data analysis and data cleaning techniques to support accurate migration and integration.
  • Understanding of API integrations or related technical processes.
  • Availability to work within PST or MST hours and collaborate with West Coast customers.

Benefits

  • Competitive salary of $85,000–$115,000 CAD annually.
  • Equity awards / equity options as part of total compensation.
  • Comprehensive benefits package.
  • Unlimited vacation and flexible time off.
  • Collaborative, autonomous work environment with the ability to make an impact quickly.
  • Culture that encourages innovation and professional growth.
  • Inclusive hiring practices and accommodations available during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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