Brain

Brain Corp is a leading autonomous technology company that develops intelligent, autonomous systems and AI technology for self-driving vehicles, enabling automation and productivity in various industries.

Industrial Conglomerates

Industrials

251-1K (330)

Founded 2009

$161M raised

2 open positions

Links

View All Jobs

Tech Support Engineer IV (Remote)

1 week ago

United States

Full-time

Senior

Technical Support Engineer

Data Science and Analytics

Confluence GCP Grafana JIRA Linux Power BI SQL Tableau

Apply Now

Brain

Industrial Conglomerates

251-1K

Founded 2009

$161M raised

View All Jobs 2

Description

Support the hardware and software aspects of Brain Corp’s fleet of robots.
Proactively monitor deployed robots remotely and identify issues using internal tools.
Troubleshoot customer-reported technical issues and implement effective resolutions.
Develop deep expertise in robotic systems, navigation kits, sub-systems, and cloud infrastructure.
Serve as a subject matter expert for customers and OEMs and resolve issues promptly.
Lead customer meetings and act as the primary liaison between Brain Corp and end users.
Coordinate with service providers, OEMs, Account Management, Fleet Ops, and Engineering to resolve issues.
Own the quality resolution process from symptom identification through root-cause analysis and corrective action.
Lead internal and external customer-related initiatives and improve customer satisfaction and retention.
Mentor junior engineers, provide training and enablement, and assist with team metrics.

Requirements

Bachelor’s degree in computer science or a STEM-related field.
6+ years of experience working with customers in a technical field or customer service role.
Experience leading projects that positively impact both the company and customers.
Excellent written and verbal communication skills for explaining complex technical issues.
Knowledge of basic Linux commands.
Expertise creating dashboards with Tableau, Grafana, or PowerBI and integrating SQL and BigQuery data sources.
Experience with Confluence and a ticketing system such as Jira or Service Cloud.
Experience with SQL and BigQuery.
Proven customer-facing experience, preferably in a senior role within the service or technology industry.
Strong analytical, organizational, troubleshooting, and conflict-resolution skills.

Benefits

Anticipated hourly rate of $44.19/hr to $57.19/hr.
Discretionary annual target bonus.
Stock options.
Generous 401(k) match with no waiting period and immediate vesting.
Comprehensive health insurance coverage, including medical, dental, vision, life, disability, and EAP benefits.
HSA option with employer contribution, plus Flexible Spending Accounts for medical and dependent care.
Generous vacation plan, paid sick leave, volunteer time off, 10 paid company holidays, and a winter company shutdown.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Support Engineer – Voice & Video API

Vonage 1K-5K Diversified Telecommunication Services

Vonage is hiring a Technical Support Engineer for its Video & Voice API team to provide technical support for customers integrating real-time communication APIs and SDKs.

Mexico Senior Technical Support Engineer

Android iOS JavaScript Node.js PHP Python Ruby WebRTC WebSockets

1 hour, 46 minutes ago

Apply

1 hour, 46 minutes ago

Application Support Analyst

AvePoint 1K-5K Internet Software & Services

Application Support Analyst at AvePoint to support enterprise platforms, resolve issues, and keep solutions secure and compliant.

Singapore Full-time Junior Technical Support Engineer

Agile Angular AWS Bootstrap C# Confluence CSS GitHub GitLab HTML JavaScript JIRA JSON .NET React REST API SQL SQL Server Visual Studio Windows Server

1 hour, 46 minutes ago

Apply

1 hour, 46 minutes ago

Support Engineer (SharePoint Specialist)

AvePoint 1K-5K Internet Software & Services

AvePoint is hiring a Support Engineer (SharePoint Specialist) to support, administer, and improve SharePoint environments while managing incidents, migrations, and reporting work across global teams.