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Customer Support Advisor (UK market) (m/f/d)

9 hours, 3 minutes ago
Poland
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce
Apply Now
Booksy

Booksy

Booksy is a cloud-based appointment booking software for beauty professionals, offering automated scheduling, calendar management, payments, and marketing tools. With over 23 million clients worldwide, Booksy is the largest Beauty Booking Marketplace, ...

Diversified Consumer Services
251-1K
Founded 2014
$119M raised
View All Jobs 17

Description

  • Handle incoming support requests from UK-based merchants and customers across live chat, email, and phone.
  • Deliver fast, empathetic, and clear resolutions while meeting strict response time targets.
  • Troubleshoot customer issues related to account setup, calendar syncs, and transaction problems using internal tools.
  • Document customer interactions, troubleshooting steps, and resolutions accurately in Salesforce and other support systems.
  • Maintain high data integrity and clean case records for team members and senior support staff.
  • Identify recurring bugs, payment anomalies, and product improvement opportunities, then escalate them to product teams.
  • Participate in team syncs to improve messaging templates, internal macros, and support playbooks.
  • Collaborate with colleagues to share best practices and strengthen team efficiency and resilience.

Requirements

  • Fluency in English at C1 level or native level, with excellent written and verbal communication skills.
  • Strong attention to tone of voice, UK spelling, grammar, and punctuation.
  • Experience in digital customer support, customer success, helpdesk, or another client-facing role.
  • Experience supporting international or Western markets is preferred.
  • Ability to manage multiple live chat conversations simultaneously with speed, accuracy, and composure.
  • Ability to quickly learn internal tools, navigate admin panels, and troubleshoot technical issues systematically.
  • Strong sense of ownership and resilience when solving customer problems under pressure or during peak volume.
  • Comfort working in a fast-paced, highly communicative, globally distributed team environment.
  • Experience using customer support platforms or metrics tools such as Salesforce, Zendesk, Zowie, or admin panels is a plus.
  • Prior experience in a high-growth SaaS, fintech, or digital marketplace scale-up is a plus.
  • Familiarity with the UK hair, beauty, or wellness industry landscape is a plus.

Benefits

  • Fully remote, remote-first role in a globally distributed team.
  • Private medical care through Allianz Health, subsidized by Booksy.
  • Life insurance through Uniqua, covered by Booksy with employee cost of 1 PLN.
  • Optional Multisport card with a choice of packages.
  • Fully subsidized online consultations with a psychologist through Booksy.
  • Access to English online language training via Speexx.
  • Employee wellbeing platform through Worksmile, including shopping voucher redemptions.
  • Happiness Team initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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