Customer Success Onboarding Advisor

8 hours, 18 minutes ago
Full-time
Junior
Customer and Technical Support
Booksy

Booksy

Booksy is a cloud-based appointment booking software for beauty professionals, offering automated scheduling, calendar management, payments, and marketing tools. With over 23 million clients worldwide, Booksy is the largest Beauty Booking Marketplace, ...

Diversified Consumer Services
251-1K
Founded 2014
$119M raised

Description

  • Deliver expert training sessions that make platform setup seamless for new providers.
  • Proactively contact clients by phone, email, and WhatsApp to keep onboarding on track and meet activation milestones.
  • Troubleshoot implementation challenges while maintaining a people-first approach.
  • Serve as a functional expert who helps non-technical business owners understand the Booksy ecosystem.
  • Build consultative relationships with entrepreneurs and act as a trusted advisor beyond basic support.
  • Help clients eliminate administrative chaos and get value from the platform quickly.

Requirements

  • Track record of managing and onboarding B2B clients, preferably in a SaaS, tech, or fast-paced customer success environment.
  • Ability to identify a customer's operational pain point and explain solutions clearly.
  • Excellent relationship-building skills that resonate with independent business owners.
  • Advanced conversational English fluency to coordinate across international markets.
  • Experience using Salesforce or Google Suite to track client health metrics efficiently.

Benefits

  • Up to 30% of gross salary tax-free through the Flexoh Plan for transport, nursery, restaurant cards, or training.
  • 100% company-paid private health and dental insurance, plus €240 per year on the Worksmile platform.
  • Subsidized mental health support sessions with a Booksy psychologist.
  • 23 working days of holiday, 14 bank holidays, and your birthday off.
  • Online English training with Speexx.
  • €50 per month to spend on the Booksy app.

Interested in this position?

Apply directly on the company website

Apply Now

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