Fulfillment Specialist

5 days, 4 hours ago
Full-time
Entry Level
Operations
BlueCat

BlueCat

BlueCat Networks provides Adaptive DNS solutions for network simplification and security, enabling businesses to thrive in a complex, hybrid cloud environment.

Internet Software & Services
201-500
Founded 2001
$28M raised

Description

  • Support post-order fulfillment for hardware and software, including shipment scheduling, carrier coordination, tracking, and delivery confirmation.
  • Process software license orders by generating and sending license keys or entitlements and confirming customer receipt.
  • Execute hardware shipments and license deliveries in line with service-level expectations.
  • Troubleshoot routine shipment, inventory, and license-delivery issues; escalate complex logistics issues to senior team members.
  • Track fulfillment metrics, including on-time shipments, backlog, and exceptions, and flag trends or concerns.
  • Coordinate with Order Management, Finance, Warehouse, and Operations to align fulfillment activity with billing, inventory records, and customer commitments.
  • Maintain accurate shipment, license, and fulfillment records in company systems.
  • Gather shipping, inventory movement, and license-delivery documentation for audit and compliance requests.
  • Follow established fulfillment procedures and suggest process improvements.
  • Participate in training to build fulfillment and systems expertise.

Requirements

  • 0–2 years of experience in fulfillment, logistics, supply chain, customer service, or operations; internships and relevant coursework are considered.
  • Associate's or bachelor's degree required.
  • Strong attention to detail and accuracy in data entry and documentation.
  • Good organizational and problem-solving skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Clear, professional written and verbal communication skills.
  • Familiarity with ERP or order management systems preferred, with willingness to learn required.
  • Exposure to software licensing or entitlement management is a plus.
  • Proficiency with Excel or similar tools preferred.

Benefits

  • Comprehensive health, financial well-being, and wellness benefits.
  • Professional development budget.
  • Dedicated Wellness Days and Wellness Week.
  • Lifestyle Spending Account.
  • Employee Recognition Program.

Interested in this position?

Apply directly on the company website

Apply Now

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