Director, Operations | Poppy & Peonies

1 hour, 12 minutes ago
Full-time
Lead
Operations
Bloom

Bloom

Bloom is a full-service workplace design consultancy that offers learning and growth experiences, talent advisory, HR advisory, and recruitment services. They specialize in building better workplace experiences through human-centered practices, inclusi...

Professional Services
11-50
Founded 2018

Description

  • Lead inbound logistics and transportation strategy from suppliers to 3PLs or distribution centers.
  • Own day-to-day performance management of all 3PL fulfillment partners, including business reviews and SLA enforcement.
  • Lead root-cause analysis and corrective actions for fulfillment misses, labor shortfalls, and shipping delays.
  • Drive peak-period planning, including volume forecasting, labor staffing, carrier capacity, and contingency planning.
  • Build and maintain operations KPI reporting and share performance updates with leadership.
  • Partner with Finance on freight accruals, 3PL cost-to-serve analysis, and operational budget performance.
  • Maintain SOP documentation and improve inventory management systems, tools, and processes.
  • Build, manage, and develop the Operations team as the function scales.
  • Support leadership on channel expansion, launches, and new 3PL onboarding.
  • Collaborate with Product, Marketing, and Growth on launches and demand planning.

Requirements

  • 7–10 years of experience in DTC/eCommerce operations, fulfillment, logistics, or supply chain, including senior or lead-level scope.
  • Proven experience managing 3PL partners and multi-node fulfillment networks at scale.
  • Strong business acumen with the ability to work effectively across Finance, Product, and Marketing.
  • Strong working knowledge of OMS and WMS platforms.
  • Proficiency in Excel or Google Sheets.
  • Track record of leading cross-functional operational initiatives that delivered measurable improvements in cost, speed, or accuracy.
  • Experience with peak-season planning in a high-growth environment.
  • Experience supporting cross-border Canada/U.S. operations preferred.
  • Experience managing customs, duties and tariffs, and import taxes is an asset.
  • Ability to proactively communicate supply chain KPIs and optimize inventory costs while minimizing stockouts and lost sales.

Benefits

  • Annual salary range of $125,000–$175,000.
  • Performance bonus.
  • 3 weeks of paid vacation per year.
  • 5 additional flex days.
  • Health benefits.
  • $250 annual period and menstrual wellness budget.
  • $1,000 annual Poppy & Peonies product allowance.
  • $400 home office setup allowance.
  • Remote work flexibility with occasional domestic and international travel.

Interested in this position?

Apply directly on the company website

Apply Now

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