Community Coordinator

4 months, 2 weeks ago
Full-time
Entry Level
Customer and Technical Support
Bloom

Bloom

Bloom is a full-service workplace design consultancy that offers learning and growth experiences, talent advisory, HR advisory, and recruitment services. They specialize in building better workplace experiences through human-centered practices, inclusi...

Professional Services
11-50
Founded 2018

Description

  • Respond to comments, direct messages, mentions, and other inbound engagement across social platforms in a timely, on-brand way.
  • Build genuine relationships with the community through thoughtful, personalized interactions.
  • Provide customer support through social channels for product, order, and general inquiries.
  • Escalate complex or sensitive issues to the appropriate internal teams.
  • Proactively engage with the community by liking, commenting, and participating in conversations.
  • Monitor brand mentions, social conversations, and community sentiment to identify engagement opportunities and recurring feedback.
  • Share community insights and trends with the broader team.
  • Help maintain a positive, inclusive, and brand-aligned online environment.
  • Collaborate with the Social Marketing Specialist to support execution while they focus on strategy and growth.

Requirements

  • 1–2+ years of experience in community management, customer service, or social media.
  • Strong understanding of Instagram, TikTok, Facebook, and other social media platforms.
  • Exceptional written communication skills with the ability to adapt tone to brand voice.
  • Ability to manage multiple conversations at once in a responsive and organized way.
  • Customer-first mindset with empathy, positivity, and attention to detail.
  • Proactive approach to building relationships, not just responding to inquiries.
  • Strong collaboration and communication skills with cross-functional teams.
  • Flexibility to adapt to changing priorities in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Entry-level candidates with some of the listed qualities are encouraged to apply.

Benefits

  • Annual salary of CAD $50,000–$60,000.
  • 3 weeks of paid vacation per year.
  • 5 additional flex days.
  • CAD $1,500 annual health spending account.
  • CAD $250 annual period and menstrual budget.
  • CAD $1,000 annual allowance toward Poppy & Peonies products.
  • CAD $400 home office setup allowance.
  • Fully remote role across North America, with possible domestic or international travel for team gatherings and events.

Interested in this position?

Apply directly on the company website

Apply Now

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