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Senior Technical Account Manager, Cash App Pay & Afterpay

2 days, 15 hours ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
CSS Datadog HTML JavaScript SQL
Apply Now
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009
View All Jobs 141

Description

  • Identify and pursue post-sales growth opportunities across the merchant portfolio to increase GPV and feature adoption.
  • Provide education to merchants, partners, and internal teams on Cash App Pay and Afterpay features and integration performance.
  • Deliver quarterly technical reviews that connect integration health to commercial outcomes.
  • Partner with Solutions Engineering on seamless pre-sales to post-sales handoffs and expansion opportunities.
  • Collaborate cross-functionally with Account Management, Sales, Product, Engineering, and Merchant Success to solve technical and operational issues.
  • Represent the merchant voice to Product and Engineering and frame feature requests with commercial impact.
  • Manage new product lifecycles to support merchant adoption in partnership with Product and Engineering.
  • Lead integration health monitoring through regular health checks, KPI tracking, root-cause analysis, and preventative actions.
  • Use HTML, CSS, and JavaScript to diagnose and solve integration issues on merchant websites and in-store terminals.
  • Maintain integration documentation, contribute to portfolio reporting, and participate in incident response, RCA, and on-call coverage.

Requirements

  • Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.
  • Hands-on experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development.
  • Experience managing and growing enterprise accounts, including expansion opportunity identification and commercial outcomes.
  • Strong understanding of payments infrastructure, APIs, integrations, and e-commerce platforms.
  • Proficiency in JavaScript, HTML, and CSS, with the ability to debug integration issues across e-commerce and POS platforms.
  • Experience with SQL for data analysis and troubleshooting.
  • Experience with monitoring tools such as Datadog or SumoLogic.
  • Familiarity with platform management processes including environments, testing, release management, and deployments.
  • Strong commercial acumen and the ability to balance client advocacy with company objectives.
  • Experience working with C-suite and VP-level stakeholders and communicating technical insights in business terms.
  • Strong written and verbal communication skills.
  • Practical experience using AI tools professionally and evaluating AI-generated outputs critically.
  • Direct experience with BNPL, payment processing, or merchant acquiring is a plus.
  • Background in incident management is a plus.

Benefits

  • Starting salary range of $142,000–$195,300 USD in Zone A, $132,100–$181,600 in Zone B, $124,900–$171,700 in Zone C, and $113,600–$156,200 in Zone D.
  • Remote work options.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive interview process with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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