Onboarding Project Manager

2 months ago
Full-time
Senior
Project and Program Management
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Engage sellers during the pre-sale phase to support discovery, scoping, planning, and solution validation.
  • Advise on Square product capabilities and limitations to set clear expectations with prospective sellers.
  • Own and manage multiple complex onboarding projects simultaneously while balancing priorities, timelines, and resources.
  • Build cross-functional partnerships with Sales, Account Management, Customer Success, Product, Marketing, and Engineering teams.
  • Collaborate with technical partners and communicate technical requirements to technical and non-technical stakeholders.
  • Proactively identify and manage risk throughout the onboarding lifecycle and maintain stakeholder communication.
  • Support data entry and data migration activities for select sellers during onboarding.
  • Serve as a liaison between sellers and Product teams by translating requirements into feature requests and roadmap input.
  • Mentor junior team members and contribute to team enablement.
  • Identify process gaps and drive improvements through scalable AI-powered automation.

Requirements

  • 6+ years of experience in a customer-facing role.
  • 4+ years of experience in project management, implementation, or onboarding.
  • Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources.
  • Ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely.
  • Working knowledge of project management methodologies, tools, and best practices.
  • Experience in the POS, payments, or broader technology industry.
  • Bonus: working knowledge of RESTful APIs, including API documentation and integration concepts.
  • Ability to travel up to 10% for client meetings, hardware installations, and internal events.

Benefits

  • Remote work.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning support.
  • Access to additional Block employee benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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