Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets

Financials

10K-50K (12428)

Founded 2009

102 open positions

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Manager, SMB Account Management

1 month ago

Canada

Full-time

Lead

Account Manager

Sales and Business Development

Apply Now

Block

Capital Markets

10K-50K

Founded 2009

View All Jobs 102

Description

Lead and develop a remote team of 8–10 SMB Account Managers focused on growth and retention.
Drive upsell, retention, revenue expansion, software adoption, churn reduction, and customer satisfaction.
Manage team performance through structured 1:1s, deal reviews, and regular team cadences.
Set clear performance expectations and hold the team accountable to results.
Partner cross-functionally with Product, Operations, and Sales to surface merchant insights and improve execution.
Resolve escalations and act as a senior point of contact for complex or high-impact merchant situations.
Support leadership in executing team OKRs and implementing program improvements.
Identify enablement opportunities and reinforce best practices across the team.
Travel approximately once per quarter for team events or customer meetings.

Requirements

8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
Experience working with SMB or Mid-Market businesses.
A track record of consistently exceeding revenue and retention goals.
Strong coaching skills with demonstrated ability to improve team performance.
Experience working cross-functionally to resolve issues and improve processes.
Excellent written and verbal communication skills.
Bilingual English/French is ideal.
Preferred locations are Greater Vancouver, Calgary, Toronto, or Montreal areas.

Benefits

Competitive market-based compensation with a starting pay range of 167,500 CAD to 251,300 CAD for Zone A and Zone B locations.
Remote work arrangement.
Medical insurance.
Flexible time off.
Retirement savings plans.
Modern family planning benefits.
Inclusive interview experience with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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