Product Manager - CS Internal Tools & Operations

1 hour, 43 minutes ago
Full-time
Mid Level
Product Management
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Own the end-to-end product lifecycle for customer service management systems, including QA, performance management, learning and training, and notification centers.
  • Maintain and improve multi-channel support tools such as ticketing, email, whistleblowing, and outbound systems to ensure stability and operational efficiency.
  • Leverage AI and automation to modernize internal workflows, including AI-assisted QA scoring, automated performance reporting, and smart task distribution.
  • Partner with customer service management, QA, training, and compliance teams to identify bottlenecks and translate business needs into scalable product solutions.
  • Monitor usage and operational metrics such as system adoption and processing time to drive continuous product improvements and reduce administrative work.
  • Design complex workflows and permission structures for internal management consoles and backend systems.
  • Align cross-functional stakeholders across operations, legal, compliance, and engineering in a fast-paced global environment.

Requirements

  • Bachelor’s degree or above.
  • 3-5 years of product management experience.
  • Experience in CRM, SaaS, B2B internal tools, or contact center systems is preferred.
  • Familiarity with customer service operations workflows, including QA, training, and performance management, is a strong plus.
  • Experience with ticketing systems such as Zendesk or Salesforce is a strong plus.
  • Strong ability to design complex workflows and permission systems.
  • Ability to handle intricate logic in backend management consoles.
  • Excellent communication skills for working with multiple internal stakeholders in a global environment.
  • Proficiency in data analysis.
  • Understanding of how to apply LLMs or AI to internal operational scenarios.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement, depending on the team and business needs.
  • Opportunity to work with world-class talent in a global organization.
  • Autonomy to tackle fast-paced, innovative projects.
  • Career growth and continuous learning opportunities.
  • Equal opportunity employer with a diverse workforce commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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