Customer Service Representative (Portuguese)

3 hours, 30 minutes ago
Full-time
Junior
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Handle high volumes of live chat and incoming email inquiries.
  • Provide accurate, valid, and comprehensive information to customers.
  • Follow established communication procedures, guidelines, and policies.
  • Support other business units by serving as a customer liaison and documenting requests accurately.
  • Manage customer complaints and provide solutions and follow-up within required time limits.
  • Work to engage customers and deliver exceptional service.
  • Assist with identification approval processes and other customer support tasks as needed.

Requirements

  • College degree or above.
  • Fluent Portuguese and advanced English to coordinate with partners and stakeholders.
  • At least 1 year of customer service experience, preferably in finance or e-commerce.
  • Outstanding new graduates are also welcome to apply.
  • High honesty and integrity, with a proactive and meticulous approach.
  • Strong sense of responsibility and teamwork spirit.
  • Ability to work under pressure with strong communication skills.
  • Passion for customer service and a positive attitude toward the crypto industry.
  • Willingness to work weekends, irregular hours, and night shifts.
  • Ability to work in different shifts and adapt to a remote environment.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement.
  • Opportunity to collaborate with world-class talent in a global organization.
  • Career growth and continuous learning opportunities.
  • Autonomy to work on fast-paced, innovative projects.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Payroll Client Services Specialist

Remote 251-1K Professional Services

Remote is hiring a Payroll Client Services specialist to support regional payroll operations and customer escalations for its fully remote global HR platform.

24 minutes ago

South Dakota Notary Public - Digital Reporter

Filevine 251-1K Specialized Consumer Services

Filevine is hiring a South Dakota commissioned notary public to work remotely as a Digital Reporter supporting virtual legal depositions and ensuring smooth, accurate proceedings.

1 hour, 29 minutes ago

Customer Support Specialist

Teramind is hiring a remote Customer Support Specialist to provide first-line support for its insider risk management and user behavior analytics platform, helping customers resolve product issues and maintain a strong support experience.

AWS Azure Linux macOS PostgreSQL
1 hour, 40 minutes ago

Senior Customer Advocate (English & German)

Boldr 251-1K Professional Services

Boldr is hiring a Senior Customer Advocate to handle customer inquiries and complaints for client products and services through email and chat, ensuring timely, professional support across internal and external teams.

E-commerce
3 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers