Customer Service Representative (German)

4 days, 11 hours ago
Full-time
Junior
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Handle a high volume of live chat and phone inquiries from customers.
  • Identify customer needs and work to deliver satisfaction.
  • Provide accurate, valid, and comprehensive information to customers.
  • Manage complaints and offer solutions and options within required time limits.
  • Follow communication procedures, guidelines, and company policies.
  • Follow up with customers to secure issue resolution.
  • Support customer query handling, including technical and account-related questions.
  • Collect and communicate customer feedback to improve service quality.
  • Engage customers proactively and go the extra mile to resolve issues.

Requirements

  • 1+ years of proven customer-facing experience or experience as a customer service representative.
  • Fluency in both English and German is required.
  • Willingness to work weekends, irregular hours, and night shifts.
  • Strong IT literacy and ability to handle somewhat technical customer queries.
  • Exceptional written communication skills and strong listening ability.
  • Ability to multitask, prioritize, and manage time effectively.
  • Knowledge of cryptocurrency or blockchain is a big plus.
  • Multilingual capability is a big plus.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement, depending on the needs of the business team.
  • Opportunity to work with world-class talent in a flat, global organization.
  • Autonomy to work on fast-paced, innovative projects.
  • Career growth and continuous learning opportunities.
  • Equal opportunity employer in a diverse workforce environment.

Interested in this position?

Apply directly on the company website

Apply Now

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