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Client Success Associate, Employers

6 days, 12 hours ago
United States
Full-time
Entry Level
Customer Success
Customer and Technical Support
Apply Now
Big Health

Big Health

Big Health provides safe and effective non-drug alternatives for mental health conditions like insomnia and anxiety. Their digital therapeutics, including Sleepio and Daylight app, offer personalized behavioral medicine programs designed by experts.

Health Care Providers & Services
51-250
Founded 2010
$54M raised
View All Jobs 5

Description

  • Build and maintain trusted relationships with employer clients as their day-to-day partner and advisor.
  • Manage customer inquiries related to eligibility, enrollment marketing materials, invoicing, member support, and related workflows.
  • Support implementations and customer operations by tracking action items and responding promptly to client communications.
  • Identify opportunities to expand client engagement with Big Health’s products within their populations.
  • Generate, customize, and analyze client-level reporting on engagement and clinical outcomes.
  • Support the broader Client Success team with enrollment marketing campaigns, reporting, and presentation development.
  • Become a product expert and internal champion for clients as the products evolve.

Requirements

  • At least 1 year of enterprise account management experience.
  • Ability to work both collaboratively on a team and independently with minimal supervision.
  • Strong problem-solving skills and experience engaging multiple stakeholders to resolve issues.
  • Strong empathy for customers and a focus on customer success.
  • Ability to manage deadlines and prioritize work in a fast-paced environment.
  • Strong attention to detail.
  • Outstanding written and verbal communication skills.
  • Growth mindset and willingness to learn from peers.
  • Interest in healthcare, health tech, and mental health.
  • Desire to develop presentation and storytelling skills through PowerPoint.

Benefits

  • US total compensation range of $65,000 to $95,000 per year.
  • Competitive salary package that may include bonus or variable pay.
  • Equity in the form of stock options.
  • Generous vacation policy.
  • Professional development fund.
  • Flexible working arrangements.

Interested in this position?

Apply directly on the company website

Apply Now

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