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Operations Specialist

3 days, 8 hours ago
United States
Full-time
Junior
Operations Specialist
Operations
Looker Mode
Apply Now
BetterHelp

BetterHelp

BetterHelp provides accessible and affordable online therapy services by connecting individuals with a vast network of licensed and accredited therapists to address various mental health challenges.

Health Care Providers & Services
1K-5K
Founded 2013
View All Jobs 4

Description

  • Gather, analyze, and reconcile data to support operational accuracy and decision-making.
  • Identify inefficiencies and develop solutions to improve workflows, systems, and team performance.
  • Develop and maintain internal documentation, SOPs, and knowledge base resources.
  • Manage handoffs, implementations, and follow-through across teams to ensure smooth execution.
  • Lead or contribute to projects that improve processes, scale systems, and strengthen operational effectiveness.
  • Create training materials, guides, and internal communications to support process adoption.
  • Partner with internal teams to investigate escalations and contribute to resolution strategies.
  • Continuously evaluate tools, workflows, and documentation to improve efficiency and scalability.
  • Prepare team meetings, project reviews, and business updates while tracking action items.

Requirements

  • 2+ years of experience in an operations role within an early-stage technology, healthcare, or similarly fast-paced environment.
  • 2+ years of experience improving team or system efficiency through process analysis and strategic improvements.
  • Ability to manage multiple tasks and stay organized.
  • Strong verbal and written communication skills.
  • Demonstrated empathy and active listening skills with the ability to balance compassion and professionalism.
  • Comfortable working cross-functionally across diverse teams and stakeholder groups.
  • Analytical mindset with the ability to synthesize data into actionable insights.
  • Proficiency with Google Sheets, Mode, Looker, and customer support platforms such as Intercom, Kustomer, or HelpScout.
  • Experience working remotely across time zones is preferred.
  • Willingness to travel to the San Jose, CA office up to three times per year plus one company-wide offsite.

Benefits

  • Remote work with candidates in any time zone welcome.
  • Travel expenses covered for required in-person visits and company-wide offsites.
  • Competitive compensation with a base salary range of $70,000 to $85,000.
  • Eligible for a performance bonus.
  • Holistic perks program including free therapy and employee wellness support.
  • Excellent health, dental, and vision coverage.
  • 401(k) benefits with employer matching contribution.
  • Employer-provided hardware or software to support productivity.

Interested in this position?

Apply directly on the company website

Apply Now

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