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Associate Customer Success Manager

2 hours, 16 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
BenchPrep

BenchPrep

BenchPrep is an award-winning learning platform that specializes in certification training, exam preparation, and continuing education, enabling associations and credentialing bodies to enhance their educational programs and support lifelong learning f...

Diversified Consumer Services
51-250
Founded 2010
$28M raised
View All Jobs 5

Description

  • Own and manage a book of SMB customers as the primary day-to-day point of contact.
  • Build strong relationships with customer administrators and key stakeholders.
  • Maintain regular customer communication through check-ins, follow-ups, and proactive outreach.
  • Support onboarding, training, and reboarding to improve customer adoption and success.
  • Educate customers on product features, enhancements, and best practices.
  • Manage and respond to customer questions, issues, and requests in a timely manner.
  • Coordinate with Support to ensure tickets are resolved efficiently and escalate complex issues when needed.
  • Lead the renewal process end-to-end for assigned accounts.
  • Identify and drive expansion opportunities through increased usage and additional offerings.
  • Partner cross-functionally with Customer Success, Support, Product, Engineering, and Product Marketing.

Requirements

  • 1–4 years of experience in a customer-facing role such as Customer Success, Account Management, Support, or a similar function at a SaaS company.
  • Edtech SaaS experience preferred.
  • Strong written and verbal communication skills.
  • Highly organized with strong attention to detail and time management skills.
  • Ability to manage multiple priorities and customer interactions simultaneously.
  • Customer-centric mindset with strong problem-solving skills.
  • Willingness to learn technical concepts and build product expertise.
  • Collaborative, team-oriented, and able to work cross-functionally.
  • Eagerness to grow into a more strategic Customer Success role.
  • Willingness to travel to customer locations and company retreats as needed, up to 30%.
  • Must be able to work in the U.S.; applications are not accepted from candidates outside the U.S.

Benefits

  • Salary range of $65,000–$80,000 plus commission.
  • Medical insurance covering 80% of premiums for employees and dependents.
  • Dental, vision, disability, life insurance, and other voluntary benefits.
  • 401(k) Safe Harbor non-elective 3% contribution.
  • Flex PTO, wellness days, birthday PTO, Winter Break, and a generous holiday calendar.
  • Annual learning stipend of $1,200.
  • Parental leave.
  • $500 workstation setup allowance and a monthly stipend for other expenses.
  • Remote-first work environment with U.S.-based hiring and virtual collaboration.
  • Annual in-person company “Together Weeks” in Chicago.

Interested in this position?

Apply directly on the company website

Apply Now

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