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Helpdesk System Administrator

1 day ago
Europe
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
Bash JavaScript macOS
Apply Now
Belkins

Belkins

Belkins is the #1 B2B lead generation agency empowering businesses to grow through innovative marketing and sales solutions, creating meaningful partnerships, and driving results in 50+ industries worldwide.

Media
251-1K
Founded 2017
View All Jobs 7

Description

  • Manage the full corporate hardware lifecycle, including procurement, device setup, inventory, and shipping to team members.
  • Handle technical onboarding and offboarding, including accounts, access, and equipment.
  • Provide helpdesk support across the organization in English and Ukrainian through Zoho Desk.
  • Manage access, subscriptions, renewals, and invoices for 100+ services in coordination with the finance team.
  • Support basic security processes such as access control, phishing prevention, and employee training.
  • Document work and continuously improve IT processes and the internal knowledge base.

Requirements

  • Confident macOS user with curiosity about the Apple ecosystem; advanced skills are not required.
  • Hands-on IT experience, such as helpdesk work, an internship, or a technical degree.
  • English proficiency at B1–B2 level.
  • Knowledge of networking fundamentals, including the OSI model, protocols, and common security issues.
  • Ability to troubleshoot systematically and work independently with strong self-organization.
  • Experience with MDM, Apple Business Manager, or ticketing systems is preferred.
  • Automation skills with tools such as Zapier or Make are preferred, along with basic JavaScript and Bash knowledge.

Benefits

  • Fully remote work with a genuinely flexible schedule.
  • Salary paid in USD.
  • Support from a senior IT Ops mentor who will guide you through the stack.
  • Hands-on experience with 100+ tools, including Google Workspace, Slack, Apple Business Manager, Zoho Desk, HiBob, and Zapier/Make.
  • A role that helps build a complete sysadmin skill set and opens doors across the industry.
  • Professional growth through feedback, 1:1s, internal mobility, knowledge-sharing, an internal wiki, and a business book library.
  • Mental health lectures and well-being support.
  • 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.

Interested in this position?

Apply directly on the company website

Apply Now

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