Customer Service Delivery Advocate

1 hour, 40 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using Carvana’s car haulers.
  • Load and unload vehicles onto the hauler and inspect the transport equipment for safety.
  • Complete customer paperwork and enter detailed notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in line with Carvana policy.
  • Provide customer-facing support that helps create a positive vehicle delivery experience.
  • Participate in local community activities as part of the Customer Advocate role.

Requirements

  • At least 2 years of customer-facing experience.
  • Ability to work one of the scheduled shifts: 7am–5pm, 9am–7pm, or 11am–9pm.
  • Availability to work 7 days a week with rotating weekdays and weekend days off.
  • Must be at least 21 years of age.
  • Valid driver’s license.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to read, write, speak, and understand English.
  • Ability to perform physically demanding work, including loading/unloading vehicles and detailing in indoor and outdoor conditions.
  • Ability to stand and sustain physical activity for 8+ hours and lift up to 50 lbs.
  • Ability to obtain a Notary in the local jurisdiction within the first 90 days of employment, with Carvana sponsoring the process.
  • Must meet state-specific DMV/title and registration system requirements.
  • Illinois, Michigan, Louisiana, and Missouri candidates must obtain a Chauffeur’s license or other state specialty license within the first two weeks of employment.
  • California candidates must obtain a Vehicle Verifier license within the first 90 days of employment.

Benefits

  • Competitive hourly pay of $17–$19, with starting pay at $17/hour.
  • Performance-based pay increases, including merit opportunities every 90 days.
  • Overtime opportunities during busy seasons.
  • 401(k) with Carvana match.
  • 100% company-paid healthcare premiums, plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement or student loan repayment support, depending on education status.
  • Annual Carvana Shares grant and Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.
  • Pet care savings program.

Interested in this position?

Apply directly on the company website

Apply Now

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