Customer Services Specialist

1 hour, 38 minutes ago
Full-time
Junior
Customer and Technical Support
Nebius

Nebius

Nebius enables B2B companies to build local hyperscaling cloud platforms with cost-effective GPUs, InfiniBand network, and 50% less compute cost. They offer managed Kubernetes and a launch-ready business model for innovative cloud solutions.

Internet Software & Services
51-250

Description

  • Manage customer tickets end to end, including intake, categorization, analysis, and resolution in Jira.
  • Handle GDPR and data protection requests, including logging, documentation, coordination, and timely completion.
  • Support billing and finance workflows, including invoice validation, clarifications, refunds, and adjustments.
  • Assist with financial operations processes within defined frameworks.
  • Provide basic technical support and escalate issues when needed.
  • Ensure strict adherence to SLAs, internal processes, and guidelines.
  • Prepare high-quality escalations with complete and accurate information.
  • Identify inefficiencies and propose workflow improvements for recurring requests.

Requirements

  • Previous experience in customer support, L1 technical support, or a similar role.
  • Hands-on experience with ticketing systems such as Jira.
  • Strong understanding of filters and dashboards in Jira or similar tools.
  • Experience working with CLIs such as AWS CLI or similar tools is a plus.
  • Strong ability to follow processes and ensure compliance.
  • High attention to detail and accuracy when handling data.
  • Strong communication skills and a customer-oriented mindset.
  • Ability to work independently and take ownership of tasks from start to finish.
  • Structured, proactive mindset with a focus on efficiency and continuous improvement.
  • Experience handling GDPR requests or knowledge of data protection regulations is preferred.
  • Understanding of financial operations in SaaS or IT environments is preferred.
  • Background in billing, including invoices, refunds, and credit notes, is preferred.

Benefits

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth within Nebius.
  • Flexible working arrangements.
  • A dynamic and collaborative work environment that values initiative and innovation.

Interested in this position?

Apply directly on the company website

Apply Now

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