Attorney Performance Specialist

1 hour, 39 minutes ago
Full-time
Entry Level
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Review attorney-submitted hearing reports for accuracy and completeness before publication.
  • Investigate hearing report results, attorney performance concerns, and attorney history inquiries.
  • Handle difficult or complicated attorney tickets, complaints, and issues with proper documentation and resolution.
  • Follow up with clients when attorney issues affect them.
  • Manage performance widgets and compliance tasks to ensure timely resolution.
  • Process FTAs and filtered attorneys, using trends to identify training and remediation needs.
  • Monitor the Learning Management System for attorneys.
  • Support attorney service requests through calls, chats, tickets, and emails.
  • Provide attorney training on the company platform.
  • Suggest improvements to systems and processes and participate in weekly team meetings.

Requirements

  • Ability to plan, multi-task, and manage time effectively.
  • Excellent verbal and written communication skills.
  • Solid computer skills.
  • Remote position, but the candidate must be located in North Carolina.
  • AI experience preferred.
  • Legal experience preferred.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • Paid time off.
  • Retirement plan with 5% matching.
  • 9 paid holidays per year.
  • Referral program.
  • Starting pay of $15.00 per hour.
  • Full-time schedule, Monday through Friday, 8:00am to 4:30pm MST.

Interested in this position?

Apply directly on the company website

Apply Now

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