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Account Manager (Software Sales)- KSA National

1 month ago
Saudi Arabia
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
Azeus Convene

Azeus Convene

Convene Board Management Software | Board Governance Solutions Drive board success with Convene, our award winning board portal. Enhance your experience with our other solutions for seamless meetings and improved governance. Digital meeting app and por...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 4

Description

  • Report to the Regional Manager and Head of Global Customer Success and attend weekly/monthly meetings with regular reporting.
  • Manage approximately 20+ government accounts within the KSA region, owning account health and relationship development.
  • Proactively engage clients to guide best practices, schedule high-level feedback meetings, and drive change management initiatives.
  • Conduct client onboarding, deliver renewals per SOP, ensure completion of Convene Subscription agreements, and complete upgrades for clients on older versions.
  • Generate upsell opportunities and collect customer testimonials (case studies, video testimonials, reference letters).
  • Demonstrate the full product (existing and new features), handle customization requests, and deliver Admin/Secretary/Board Member training and refresher sessions for all accounts.
  • Mitigate customer termination requests, focus on retention, and ensure no severe escalations from customers.
  • Maintain complete, correct, and current account information in the PD (Organizations Page, Deals Page, People, Activities, and Notes) and record all client interactions in the CRM.
  • Coordinate with internal teams such as Support, Finance, Deployment, and Legal to resolve issues and fulfill client needs; prioritize and attend to direct customer requests promptly.

Requirements

  • Background in SaaS or IT solutions.
  • Experience in account management within the software industry (preferred).
  • Fluent in both Arabic and English.
  • Based in KSA or willing to relocate within the assigned region.
  • Experience managing government or public-sector accounts (preferred).
  • Experience with customer onboarding, renewals, subscription agreements, and retention strategies.
  • Experience using CRM systems and maintaining accurate account records.
  • Experience delivering product demos, customer training, and leading change management initiatives (preferred).

Interested in this position?

Apply directly on the company website

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