RemoteLeaf Logo
Log in Sign up

Software Technical Account Manager - Albuquerque

1 hour, 56 minutes ago
Remote
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Cisco Power BI SQL
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 59

Description

  • Serve as the primary technical point of contact for assigned agencies.
  • Diagnose and resolve complex technical issues across software and integrated solutions.
  • Lead technical troubleshooting and coordinate root-cause analysis with Product, Engineering, Support, and Services teams.
  • Manage escalations and ensure timely resolution of customer-impacting issues.
  • Partner with deployment teams to design, configure, test, and implement solutions.
  • Support onboarding, steady-state operations, and customer adoption of new capabilities.
  • Build trusted relationships with technical and operational stakeholders and advocate for customer needs.
  • Conduct regular customer reviews focused on technical health, adoption, and operational success.
  • Use data and reporting tools to monitor customer health, adoption metrics, and performance trends.
  • Deliver advanced product training, maintain customer-facing documentation, and support field engagements onsite as needed.

Requirements

  • 4+ years of experience in technical account management, customer-facing technical delivery, deployment support, or similar roles.
  • Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments.
  • Strong troubleshooting and root-cause analysis skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Experience working across multiple teams to solve customer challenges and deliver outcomes.
  • Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments.
  • Strong organizational skills with the ability to manage competing priorities and customer needs.
  • Ability to work independently while collaborating closely with cross-functional teams.
  • Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately.
  • Experience supporting public safety, law enforcement, government, or mission-critical environments (preferred).
  • Familiarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologies (preferred).
  • Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms (preferred).
  • Familiarity with AI-powered products, workflow automation, or operational technology solutions (preferred).
  • Relevant technical certifications such as Microsoft, Cisco, ITIL, or cloud certifications (preferred).

Benefits

  • Competitive salary and 401k with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all.
  • Medical, dental, and vision plans.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Exein

Senior Solutions Engineer - USA

Exein 11-50 Internet Software & Services

Exein is seeking a Senior Solutions Engineer in the Americas to present, deploy, and support its security software for embedded and connected systems across the customer lifecycle.

United States Full-time Senior Solutions Engineer Technical Account Manager
$180k-$230k
Cybersecurity Embedded Systems Linux Machine Learning
1 hour, 11 minutes ago
Anomali

Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

Anomali 251-1K IT Services

Anomali is seeking a Senior Technical Account Manager to own the end-to-end customer adoption journey for its security operations platform, from onboarding through production use and expansion.

United States Full-time Senior Technical Account Manager
JIRA Salesforce SIEM Splunk
1 hour, 26 minutes ago
Appcues

Technical Success Manager

Appcues 51-250 Internet Software & Services

Appcues is hiring a Technical Success Manager to support strategic customers by leading technical onboarding, troubleshooting, and in-app experience implementation for its Customer Experience team.

United States Full-time Mid Level Technical Account Manager
$60k-$80k
1 hour, 41 minutes ago
Sysdig

Senior Customer Solutions Architect

Sysdig 251-1K IT Services

Sysdig is hiring a customer success role focused on managing enterprise cloud security customers, driving adoption and value realization, and partnering across technical and business teams to support renewals, expansion, and long-term outcomes.

Italy Full-time Senior Technical Account Manager
$81k-$102k
AWS Azure Cybersecurity DevSecOps GCP Helm Kubernetes Linux Terraform
2 hours, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers