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Software Technical Account Manager - Albuquerque

2 months, 1 week ago
Remote
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Cisco Power BI SQL
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 39

Description

  • Serve as the primary technical point of contact for assigned agencies.
  • Diagnose and resolve complex technical issues across software and integrated solutions.
  • Lead technical troubleshooting and coordinate root-cause analysis with Product, Engineering, Support, and Services teams.
  • Manage escalations and ensure timely resolution of customer-impacting issues.
  • Partner with deployment teams to design, configure, test, and implement solutions.
  • Support onboarding, steady-state operations, and customer adoption of new capabilities.
  • Build trusted relationships with technical and operational stakeholders and advocate for customer needs.
  • Conduct regular customer reviews focused on technical health, adoption, and operational success.
  • Use data and reporting tools to monitor customer health, adoption metrics, and performance trends.
  • Deliver advanced product training, maintain customer-facing documentation, and support field engagements onsite as needed.

Requirements

  • 4+ years of experience in technical account management, customer-facing technical delivery, deployment support, or similar roles.
  • Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments.
  • Strong troubleshooting and root-cause analysis skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Experience working across multiple teams to solve customer challenges and deliver outcomes.
  • Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments.
  • Strong organizational skills with the ability to manage competing priorities and customer needs.
  • Ability to work independently while collaborating closely with cross-functional teams.
  • Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately.
  • Experience supporting public safety, law enforcement, government, or mission-critical environments (preferred).
  • Familiarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologies (preferred).
  • Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms (preferred).
  • Familiarity with AI-powered products, workflow automation, or operational technology solutions (preferred).
  • Relevant technical certifications such as Microsoft, Cisco, ITIL, or cloud certifications (preferred).

Benefits

  • Competitive salary and 401k with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all.
  • Medical, dental, and vision plans.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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