RemoteLeaf Logo
Log in Sign up

Tier 2 Help Desk Support Technician

8 hours, 18 minutes ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Active Directory Cybersecurity DHCP DNS Encryption TCP/IP Wireshark
Apply Now
Axiom

Axiom

Axiom provides a serverless log management solution that allows users to observe every event by ingesting and storing 100% of their data for various needs such as observability, security, analytics, and new insights. The platform is designed to handle ...

IT Services
11-50
Founded 2016
$7M raised
View All Jobs 2

Description

  • Diagnose and resolve advanced hardware, software, application, workstation, and compatibility issues.
  • Manage and prioritize incidents and service requests within ticketing systems and established SLAs.
  • Perform workstation swaps, migrations, software deployments, upgrades, patches, and configuration changes.
  • Administer Windows systems, user accounts, permissions, policies, updates, Active Directory, and Microsoft Entra ID.
  • Support Microsoft 365 services including SharePoint, OneDrive, and Teams.
  • Troubleshoot virtualization, networking, VPN, RDP, and remote-access environments.
  • Support endpoint security, backup, recovery, disaster recovery, and security incident response activities.
  • Create technical documentation, SOPs, and knowledge base articles.
  • Provide escalation support, technical guidance, and mentoring to Level 1 technicians.
  • Identify root causes, resolve recurring issues, and contribute to IT projects and process improvements.

Requirements

  • Experience providing Tier 2 or advanced technical support for end users, workstations, applications, systems, and networks.
  • Proficiency troubleshooting Windows, TCP/IP, DHCP, DNS, VLANs, routing, switching, VPNs, and RDP.
  • Experience with Active Directory, Group Policy, organizational units, local accounts, and Microsoft Entra ID.
  • Knowledge of Microsoft 365, including SharePoint, OneDrive, Teams, permissions, calendars, and shared resources.
  • Experience supporting VMware and Microsoft Hyper-V virtual machines and servers.
  • Familiarity with endpoint security tools, antivirus, firewalls, encryption, IDS/IPS, backups, and disaster recovery.
  • Experience using troubleshooting tools such as ping, traceroute, and Wireshark; familiarity with patch tools such as Ninja.
  • Ability to manage incidents according to SLAs, escalation procedures, and change-management processes.
  • Strong analytical, problem-solving, communication, customer service, and active-listening skills.
  • Ability to work independently and collaboratively, mentor junior staff, adapt to changing priorities, and pursue continuous learning.

Benefits

  • Salary range of $62,000–$75,000.
  • Mostly remote work with potential periodic on-site client visits.
  • Medical, dental, and vision insurance.
  • Simple IRA retirement plan with matching.
  • Paid vacation, sick leave, and public holidays.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Abnormal AI

L1 Technical Support Engineer

Abnormal AI Internet Software & Services

Abnormal AI is seeking a Technical Support professional to support enterprise customers using its AI-powered email and SaaS security platform, resolving complex technical issues and improving customer trust and product outcomes.

United States Full-time Mid Level Technical Support Engineer
$65k-$94k
Confluence CrowdStrike Cybersecurity JIRA REST API Salesforce Splunk
7 hours, 3 minutes ago
Lever

Field Service Technician

Lever 251-1K Professional Services

Alliance North America is seeking a remote, on-the-road Field Service Technician for its East Coast territory to install, repair, troubleshoot, and train customers on generators, air compressors, and related equipment.

United States Full-time Junior Technical Support Engineer
$76k-$85k
7 hours, 18 minutes ago
Redox

Associate Production Support Engineer, Tier I

Redox 51-250 Internet Software & Services

Redox is hiring a Tier I Support Engineer to help healthcare customers troubleshoot connectivity, configuration, and messaging issues across its cloud-based interoperability platform and increasingly adopt self-service support tools.

United States Full-time Entry Level Technical Support Engineer
$70k-$80k
Confluence JavaScript JIRA JSON REST API SQL
7 hours, 48 minutes ago
SupportYourApp

(English C1) Technical Support Consultant, VPS & Trading (Global, remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a remote Technical Support Consultant to provide secure, multilingual technical assistance for global technology clients and help customers successfully use their solutions.

Montenegro North Macedonia Albania Romania Serbia Bulgaria Contract Mid Level Technical Support Engineer
8 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers