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Client Services Associate

2 weeks, 6 days ago
Mexico, Brazil, Chile, Peru, Colombia, Costa Rica
Full-time
Entry Level
Project Manager
Project and Program Management
Apply Now
AVOMIND

AVOMIND

AVOMIND is a global recruitment firm based in Berlin, specializing in hiring commercial, strategy, and analytics & insights talent for companies and candidates worldwide. With a focus on executive search and embedded recruitment, AVOMIND connects high-...

Professional Services
11-50
Founded 2019
View All Jobs 29

Description

  • Manage multiple interpretation and market research projects per day.
  • Communicate with clients by email, phone, and messaging platforms to understand project needs.
  • Work with internal colleagues to ensure client expectations for quality, speed, and cost are met.
  • Identify team members to support projects based on relevant time zones or regions.
  • Match clients with the best linguist in the community for each project objective.
  • Recruit new linguists when an ideal match does not exist in the existing network.
  • Align expectations between clients and linguists to ensure smooth project execution.
  • Chaperone calls when needed to help projects start smoothly.
  • Follow up with clients after projects to confirm satisfaction.
  • Evaluate project profitability and client satisfaction throughout the process.

Requirements

  • Ability to manage multiple projects per day.
  • Experience communicating with clients in a professional setting via email, phone, or messaging platforms.
  • Ability to scope client needs and coordinate with colleagues to meet quality, speed, and cost expectations.
  • Ability to identify support based on time zones or regions.
  • Ability to evaluate linguist fit and present relevant experience for a project.
  • Ability to recruit specialized language professionals when needed.
  • Ability to align expectations between clients and linguists and support smooth project execution.
  • Willingness to work APAC, AMER, or EMEA business hours, preferably aligned with the local region.
  • Availability for weekend and overnight shifts, with commensurate compensation.
  • Remote-first work setup; the role is fully work-from-home.

Benefits

  • Fully remote work-from-home arrangement.
  • Work APAC, AMER, or EMEA business hours, preferably aligned with your local region.
  • Weekend and overnight shifts available with commensurate compensation.
  • Salary commensurate with experience.
  • Paid time off.
  • Health insurance.
  • Annual allowance for professional development.

Interested in this position?

Apply directly on the company website

Apply Now

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