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Account Supervisor (Pharma Agency, Digital)

1 hour, 26 minutes ago
United States, Canada
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Avalere Health

Avalere Health

Avalere Health is a leading healthcare consulting firm dedicated to solving the industry's most complex challenges. With a focus on attracting top talent, they provide innovative solutions and insights to help clients navigate the evolving healthcare l...

Professional Services
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Description

  • Manage client services across one or multiple accounts and serve as the main client contact.
  • Own the campaign process from inception through completion.
  • Build and maintain strong client relationships aligned to business goals.
  • Provide confident counsel on client inquiries and represent Avalere Health’s capabilities.
  • Develop fluency in the client’s market, trends, influencers, competitors, and key stakeholders.
  • Communicate brand business objectives to internal teams through verbal and written updates.
  • Review and provide feedback on strategy, creative, technical, and analytics work in progress.
  • Interpret client and medical/regulatory/legal feedback for the agency team.
  • Manage congress and conference materials, email campaigns, social media, video, and digital projects.
  • Support finance, forecasting, scope documentation, project briefs, and SOW development.
  • Monitor revenue and profit, identify scope risks, and help mitigate them with account leadership.
  • Identify growth opportunities and support revenue expansion within assigned accounts.

Requirements

  • 5+ years of experience managing client relationships in a pharma agency environment with digital tactics.
  • Experience in pharmaceutical marketing, including HCP and/or DTC work.
  • Proven ability to collaborate across functions and project teams in a dynamic environment.
  • Experience managing a pharma brand launch in rare disease is preferred.
  • Strong verbal and written communication skills.
  • Ability to supervise client services direct reports on a day-to-day basis is preferred.
  • Experience supporting finance, forecasting, scope management, or SOW development is preferred.

Benefits

  • Salary range of $100,000 to $115,000 per year.
  • 401(k) plan with employer match up to 4%, immediately vested.
  • Medical, dental, vision, life insurance, and disability coverage.
  • Flexible working arrangements, including hybrid and remote work.
  • Option to work from anywhere globally for two weeks each year.
  • 20 vacation days, one personal well-being day, and 9 public holidays.
  • Gifted end-of-year holidays and early Summer Friday finishes in June, July, and August.
  • Free counseling through an employee assistance program and personalized health support.
  • Enhanced maternity, paternity, family leave, and fertility policies.
  • On-demand training, professional development support, and global mobility opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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