RemoteLeaf Logo
Log in Sign up

Technical Support Engineer

5 days, 4 hours ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS Bash Cybersecurity JSON Linux macOS OpenAPI PowerShell Python REST API SQL
Apply Now
Automox

Automox

Automox offers cloud-based endpoint management solutions for Windows, Mac, and Linux, automating patching, configuration, and software deployment to enhance IT agility and security.

Internet Software & Services
251-1K
Founded 2015
$153M raised
View All Jobs 4

Description

  • Provide technical support, troubleshooting, and best-practice guidance to customers.
  • Diagnose, reproduce, and resolve issues involving agent connectivity, device enrollment, patch deployment, software installation, policy execution, scripting, operating system updates, and endpoint communication.
  • Gather logs, validate defects, and submit clear bug reports to Engineering.
  • Collaborate with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues and improve the customer experience.
  • Communicate with customers in a timely, accurate, and empathetic manner.
  • Create and maintain knowledge base articles, troubleshooting runbooks, and support documentation.
  • Stay current on product capabilities, operating system updates, endpoint management practices, security tools, and related IT technologies.
  • Participate in a rotating after-hours on-call schedule for critical customer issues.
  • Contribute to internal improvements in support workflows, diagnostic tooling, escalation processes, documentation, and team efficiency.

Requirements

  • 2+ years of experience in technical support, IT operations, endpoint administration, systems administration, or SaaS support.
  • Working knowledge of Windows, macOS, and Linux endpoint environments.
  • Experience troubleshooting operating system updates, software installation, package management, permissions, logs, and deployment failures.
  • Ability to read, modify, execute, and troubleshoot scripts in PowerShell, Bash, or Python.
  • Familiarity with REST APIs, OpenAPI/Swagger documentation, JSON payloads, and structured data.
  • Basic understanding of networking and endpoint security concepts, including proxies, firewalls, SSL inspection, antivirus, EDR/EPP tools, and allowlisting.
  • Strong analytical troubleshooting skills, including isolating variables, interpreting logs, reproducing issues, and identifying root cause.
  • Strong written and verbal communication skills for both technical and non-technical audiences.
  • Experience managing urgent, complex, or sensitive customer situations with empathy and ownership.
  • Experience with endpoint management, patch management, MDM, or systems management tools such as Jamf, WSUS, SCCM, or Microsoft Intune is preferred.
  • Experience with AWS, cloud infrastructure, SaaS platforms, or distributed systems is preferred.
  • Experience using SQL, log query tools, or data analysis to investigate technical issues is preferred.
  • Experience supporting enterprise customers in security, IT operations, endpoint management, or automation environments is preferred.
  • Interest in cybersecurity, IT automation, endpoint management, and helping customers improve operational efficiency is preferred.
  • Must be able to pass a federal, state, and county background check.
  • Must complete a local in-person verification.
  • Must not require work visa sponsorship, as sponsorship is not available.

Benefits

  • Base salary range of $75,000 to $95,000 USD.
  • Total compensation includes bonus, equity, and benefits.
  • Equity for full-time employees.
  • 401(k) match.
  • Flexible PTO and generous sick time policy.
  • Comprehensive health plans with generous employer contributions.
  • 100% company-paid short-term and long-term disability and life insurance.
  • Company HSA contribution of $100 to $200 per month based on tier.
  • $25 per month lifestyle spending account.
  • $50 per month internet reimbursement.
  • $500 home office stipend.
  • $10,000 adoption benefit.
  • Comprehensive family planning coverage on the Meritian Medical Plan.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Tutor Intelligence

Robotics Maintenance & Field Service Technician II / III (Central Region – Texas Based)

Tutor Intelligence 11-50 Industrial Conglomerates

Tutor is hiring field robotics technicians to deploy, maintain, troubleshoot, and improve customer-facing robotic systems across the Central U.S., with the goal of keeping fleets running reliably while feeding real-world lessons back into product development.

United States Full-time Junior Robotics Engineer Technical Support Engineer
$75k-$120k
CRM Linux
3 hours, 51 minutes ago
Mercier Consultancy

Portuguese Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Portuguese Speaking iRobot Support Specialist in Sofia to provide customer support for iRobot products and resolve technical issues for Portuguese-speaking users.

Bulgaria Greece Portugal Full-time Junior Technical Support Engineer
CRM
3 hours, 51 minutes ago
Marqeta

Technical Success Manager

Marqeta 251-1K Diversified Financial Services

Marqeta is hiring a Technical Success Manager to remotely support the implementation of its card issuing and payments platform for new customers across Ontario or British Columbia, Canada.

Canada Full-time Senior Technical Account Manager Technical Support Engineer
$95k-$118k
Datadog JSON REST API SFTP SQL
4 hours, 6 minutes ago
Uptalent

Remote Delivery Engineer - Full Time

Uptalent 11-50 Construction & Engineering

Uptalent.io is hiring a Remote Delivery Engineer to support a U.S. power generation client with remote monitoring and diagnostics of critical plant equipment in a desk-based role for Latin America.

Colombia Latin America Full-time Senior Technical Support Engineer
4 hours, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers