Augury

Augury offers AI solutions for industrial manufacturing to eliminate downtime, improve efficiency, and provide prescriptive insights for transformative work.

Industrial Conglomerates

Industrials

251-1K (480)

Founded 2011

$294M raised

2 open positions

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Client Partner, Scaled Accounts

3 hours, 18 minutes ago

United States

Full-time

Senior

Account Manager

Sales and Business Development

Salesforce

Apply Now

Augury

Augury offers AI solutions for industrial manufacturing to eliminate downtime, improve efficiency, and provide prescriptive insights for transformative work.

Industrial Conglomerates

251-1K

Founded 2011

$294M raised

View All Jobs 2

Description

Manage a portfolio of up to approximately 100 SMB and mid-market accounts.
Prioritize customer engagement using renewal timing, health scores, risk signals, and growth potential.
Own end-to-end renewal management, including timelines, stakeholder alignment, execution, and forecasting.
Identify at-risk accounts and implement mitigation plans to support predictable renewals.
Partner with Sales on pricing, packaging, and expansion opportunities based on usage and customer needs.
Execute scalable engagement programs such as program reviews and scaled QBRs.
Communicate repeatable value narratives tied to customer outcomes and product usage.
Maintain accurate data, documentation, forecasts, and account visibility in Gainsight and Salesforce.
Collaborate with Technical Success, Sales, Support, and Product teams to resolve risks and drive customer outcomes.
Escalate product or delivery gaps that may affect retention.

Requirements

5–8+ years of experience in customer success, account management, or renewal management in software and/or hardware environments.
Proven success managing high-volume customer portfolios with strong retention results.
Experience owning renewals, forecasting outcomes, and mitigating account risk.
Background in industrial manufacturing, digital transformation, or process optimization.
Ability to manage many accounts while prioritizing the highest-impact activities.
Strong process orientation and comfort working within structured, repeatable frameworks.
Ability to interpret customer health, usage, and risk signals and take action.
Understanding of industrial environments and ability to connect technical solutions to business outcomes.
Clear, concise communication skills for delivering value messaging across a broad customer base.
Experience with Gainsight and Salesforce is relevant to the role.
Remote candidates preferred in the Eastern or Central US time zones.

Benefits

$120,000–$155,000 OTE in Colorado, California, and New York City, with an 80/20 split.
Flexible paid time off.
Medical, dental, and vision insurance.
401(k) match and stock options.
Paid parental leave.
Work-from-home and phone stipends.
Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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