Customer Success Manager (m/f/x)

13 hours, 38 minutes ago
Full-time
Junior
Customer and Technical Support
Atmio

Atmio

Atmio offers a software platform for natural gas operations to detect, fix, and report methane emissions effortlessly, ensuring compliance with regulations. They also empower developers to build Beacon & IoT Smartphone Apps efficiently.

Internet Software & Services
1-10
Founded 2010

Description

  • Build strong, trust-based relationships with key customer stakeholders.
  • Monitor account health and drive renewals and expansion opportunities.
  • Develop onboarding programs and proactive training, including onsite support where needed.
  • Help customers become self-sufficient and successful in using the platform.
  • Gather customer insights and feedback and share them with product and software teams.
  • Prioritize product improvements based on customer needs and feedback.
  • Contribute to internal customer success tooling, documentation, and scalable processes.
  • Help define the customer success playbook, structure, and operating processes for a growing team.

Requirements

  • 2+ years of experience in Customer Success, Account Management, or Implementation, ideally with senior-level B2B clients.
  • Proven track record of upselling and driving renewals.
  • Strong project management skills and a data-savvy mindset.
  • Experience working with technical products and cross-functional teams, including Sales, Software, and Product.
  • Excellent communication and conflict resolution skills.
  • Proactive, ownership-driven attitude and willingness to step outside your comfort zone.
  • Fluency in German and English.
  • A third language is a plus.

Benefits

  • Remote work from the Hamburg hub or from the Greater Hamburg Area.
  • Unlimited vacation.
  • Flexible working hours.
  • 1:1 psychologist sessions and workshops through Bloom.
  • Dedicated professional development budget.
  • Stock option plan.
  • In-person team retreats to connect and celebrate.
  • Deutschlandticket for flexible public transportation in Germany.

Interested in this position?

Apply directly on the company website

Apply Now

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