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Field Service Engineer, Philadelphia

3 weeks, 6 days ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
Apply Now
ATEC Spine

ATEC Spine

ATEC Spine is a solution-minded, problem-solving organization dedicated to improving patient outcomes worldwide through innovative spine surgery solutions. They revolutionize the approach to spine surgery by designing, developing, and delivering spinal...

Health Care Providers & Services
251-1K
Founded 1990
$522M raised
View All Jobs 4

Description

  • Install, de-install, relocate, pack, unpack, and inspect new products in the assigned area.
  • Perform corrective and preventive maintenance on customer-owned equipment.
  • Troubleshoot, repair, and maintain complex imaging devices and clinical systems.
  • Complete and submit required administrative and service documentation, including expense reports, parts requisitions, installation reports, service reports, and customer complaint reports.
  • Maintain assigned tools, test equipment, instrumentation, calibration records, and technical spares.
  • Provide technical guidance, assistance, calibration, compliance testing, and applications training to customers as needed.
  • Work on-call standby duty, travel as required, and respond to unscheduled or short-notice service needs.
  • Adhere to safety policies and good manufacturing practices while ensuring customer confidence in technical support.

Requirements

  • Bachelor's degree or equivalent experience in an electro-mechanical field.
  • Previous biomedical, x-ray fundamentals, electronics, or computer technology training required.
  • 2+ years of hands-on experience troubleshooting, repairing, and maintaining biomedical, clinical, and/or X-ray diagnostic imaging equipment.
  • Experience servicing complex electronic and electromechanical systems in the medical field.
  • Ability to learn new product technology with minimal formal training using technical publications and maintenance procedures.
  • Capability to operate test equipment and instrumentation such as oscilloscopes, diagnostic testers, and RF measurement equipment.
  • Strong verbal and written communication skills, including comfort presenting to senior management.
  • Strong analytical, problem-solving, and decision-making skills.
  • Valid driver's license and ability to rent a car for service travel purposes.
  • Willingness to work extended hours, weekends, and travel extensively; ability to lift 50 lbs or more; eligibility to maintain required hospital credentials in the United States, including applicable physical or vaccination requirements.

Benefits

  • $90,000 to $110,000 full-time annual salary.
  • Health care coverage including medical, dental, and vision.
  • Retirement plan including 401(k) and IRA.
  • Life insurance, including basic, voluntary, and AD&D coverage.
  • Paid time off, including vacation, sick leave, and public holidays.
  • Family leave, including maternity and paternity leave.
  • Short-term and long-term disability coverage.
  • Wellness resources and stock option plan.

Interested in this position?

Apply directly on the company website

Apply Now

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