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Sr. Implementation Manager

4 months, 3 weeks ago
United States
Full-time
Senior
Implementation Consultant
Customer and Technical Support
Apply Now
assistiq.ai

assistiq.ai

AssistIQ provides healthcare providers with actionable insights to reduce supply waste, increase efficiency, and lower costs. Their AI platform tracks medical supply usage in real-time, delivering visibility and insights that benefit health systems acr...

Internet Software & Services
1-10
Founded 2021
View All Jobs 3

Description

  • Own end-to-end implementations from discovery through go-live and stabilization for single-site and multi-site deployments.
  • Serve as the on-site lead during critical implementation phases and represent AssistIQ to customers.
  • Build and maintain relationships with clinical, operational, administrative, and IT stakeholders.
  • Deliver on-site training for end users and ensure end-user acceptance.
  • Identify, communicate, and escalate implementation risks, scope issues, and timeline risks.
  • Translate customer needs and field insights into actionable feedback for Product and help influence prioritization and feature development.
  • Partner with Customer Success to ensure a smooth post-go-live transition.
  • Continuously improve implementation playbooks, training materials, and processes for standardization and scalability.
  • Act as a strategic partner to customers and a mentor to Implementation Managers.
  • Gather product feedback after go-live and support product improvement and expansion opportunities.

Requirements

  • Direct experience in Surgical ORs and/or procedural environments such as Cath Lab, IR, or Endoscopy is strongly preferred.
  • 3+ years of experience leading software and/or hardware implementations, ideally in healthcare IT.
  • Experience working across multiple end-user groups with different training needs and adoption strategies.
  • Experience mentoring or leading team members in a formal or informal capacity.
  • Experience supporting pre-go-live and post-go-live activities and transitioning customers to Customer Success.
  • Demonstrated problem-solving, prioritization, and project management skills.
  • Excellent interpersonal skills and the ability to synthesize information, think quickly, and drive change.
  • Strong verbal, presentation, written communication, and time management skills.
  • A current driver’s license is required.
  • More than 50% travel is required.

Benefits

  • Health insurance is provided.
  • 3 weeks of vacation are offered.
  • 10 sick days are provided.
  • Flexible work hours are available.
  • The company emphasizes a collaborative, engaging, top-class culture.

Interested in this position?

Apply directly on the company website

Apply Now

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