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Implementation Manager

1 month, 1 week ago
United States
Full-time
Senior
Implementation Consultant
Customer and Technical Support
Apply Now
assistiq.ai

assistiq.ai

AssistIQ provides healthcare providers with actionable insights to reduce supply waste, increase efficiency, and lower costs. Their AI platform tracks medical supply usage in real-time, delivering visibility and insights that benefit health systems acr...

Internet Software & Services
1-10
Founded 2021
View All Jobs 4

Description

  • Plan and execute product implementations at customer locations from discovery through live deployment.
  • Build and maintain positive relationships with end users and key stakeholders across clinical, IT, supply chain, finance, procurement, and administration teams.
  • Conduct on-site customer discovery meetings and product demonstrations to understand customer needs and implementation opportunities.
  • Identify product gaps, customer risks, and internal risks that could affect implementation success.
  • Partner with the internal Product team to capture customer needs and translate them into product input.
  • Deliver on-site training for end users and confirm end user acceptance before go-live.
  • Provide regular project updates, reporting, and stakeholder communication throughout the implementation process.
  • Escalate risks to scope or timeline promptly and help ensure smooth transition to the customer success team after go-live.
  • Conduct user acceptance testing post-go-live and share product feedback for improvements.
  • Continuously improve implementation materials, playbooks, and processes to increase standardization and scalability.

Requirements

  • Experience leading software and/or hardware implementations, ideally in healthcare IT.
  • Experience working with multiple end user types and varied training requirements.
  • Experience in Surgical ORs or procedure rooms is an asset but not required.
  • Experience managing project stakeholder relationships and providing updates to both internal teams and customer stakeholders.
  • Experience supporting pre- and post-go-live activities and transitioning customers to customer success teams.
  • Demonstrated problem-solving, prioritization, and project management ability.
  • Strong interpersonal, verbal, presentation, and written communication skills.
  • Ability to synthesize information, think quickly, and drive change.
  • Strong time management skills.
  • Current driver’s license.
  • 55%+ travel required.

Benefits

  • Health insurance.
  • 3 weeks of vacation.
  • 10 sick days.
  • Flexible work hours.
  • A strong company culture built around customer centricity, transparency, inclusivity, agility, accountability, and collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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