Medical Customer Support & Administrative Assistant

8 hours, 52 minutes ago
Part-time
Mid Level
Operations
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Manage daily customer support communications primarily through email.
  • Respond promptly and professionally to customer questions, requests, and product issues.
  • Communicate with nurses, physicians, clinical teams, and other healthcare professionals.
  • Apply medical terminology knowledge to understand and address customer needs accurately.
  • Escalate complex product and technical issues to appropriate team members.
  • Coordinate scheduling and appointments.
  • Support the Head of Product with customer-facing administrative and communication tasks.
  • Maintain organized records and documentation and assist with general administrative work.
  • Collaborate with the wider team using tools such as Slack and Notion.
  • Deliver a positive and professional customer experience across all interactions.

Requirements

  • Previous experience in healthcare administration, medical reception, clinical administration, medical customer support, or a similar setting.
  • Training or practical knowledge of medical terminology.
  • Excellent written English and strong written communication skills.
  • Strong attention to detail and organizational abilities.
  • Professional email communication skills with healthcare professionals.
  • Ability to understand customer issues, determine required actions, and follow through appropriately.
  • Ability to work independently and manage multiple priorities.
  • Strong computer literacy and confidence learning new technology.
  • Proactive, adaptable, solutions-focused approach suited to a fast-paced startup.
  • Experience with hospitals, clinics, physicians, nurses, remote support, technology or SaaS environments, Slack, Notion, or software products is preferred.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • No employee activity tracker.

Interested in this position?

Apply directly on the company website

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