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Bilingual Operations & Client Success Coordinator (Spanish/English)

4 days, 20 hours ago
Mexico, Colombia
Full-time
Junior
Account Manager
Sales and Business Development
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
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Description

  • Coordinate and track active projects from start to completion.
  • Monitor project progress, resolve issues proactively, and keep tasks on schedule.
  • Communicate updates to clients and maintain accurate operational records and workflows.
  • Answer inbound calls and respond to client inquiries by phone and email.
  • Build strong client relationships and follow up to ensure a positive customer experience.
  • Track client billing, issue invoices accurately and on time, and monitor recurring payments and autopay arrangements.
  • Assist with payment tracking, administrative reporting, and maintaining financial and customer records.
  • Support outbound calls and follow-up with prospective clients.
  • Help convert inquiries into new business opportunities and improve customer engagement and retention.
  • Encourage satisfied clients to leave online reviews and testimonials.

Requirements

  • Fluent in both English and Spanish, written and spoken.
  • Previous experience in operations, administration, customer service, or client coordination.
  • Excellent communication and relationship-building skills.
  • Strong organizational skills with exceptional attention to detail.
  • Comfortable handling phone calls and communicating confidently with clients.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office or Google Workspace.
  • Experience in logistics, operations, project coordination, or service-based businesses (preferred).
  • Experience with billing, invoicing, or accounts administration (preferred).
  • Previous experience in sales support or customer success (preferred).
  • Prior remote work experience (preferred).

Benefits

  • Competitive salary.
  • Performance-based bonus opportunities for new business generation and outbound client engagement.
  • One-month part-time trial before transitioning to a full-time position.
  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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