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Team Lead, Customer Success

3 weeks, 3 days ago
United States
Full-time
Lead
Technical Lead
Software Development
CRM Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-250
Founded 2014
View All Jobs 20

Description

  • Supervise, coach, and develop a team of Customer Success Managers.
  • Set clear development paths and support professional growth for team members.
  • Conduct regular check-ins, performance reviews, and development sessions.
  • Monitor customer success metrics such as NPS, retention, and account health, and take corrective action when needed.
  • Support contract renewals, upsell and cross-sell efforts, and escalation management.
  • Collaborate with the Director of Customer Success to improve processes, playbooks, and SOPs.
  • Coach the team to identify account risks, protect account health, and drive retention.
  • Lead regular business reviews and strategic planning sessions with customers.
  • Partner with Product, Engineering, Sales, and Marketing to align on customer needs, feature rollout, and revenue goals.
  • Contribute to tools, processes, customer-facing resources, and documentation that improve efficiency and the customer experience.

Requirements

  • 4+ years of experience in customer success, account management, or a related field.
  • 2+ years of experience in a team lead or supervisory role.
  • Proven ability to lead, motivate, and develop customer success professionals.
  • Track record of exceeding customer retention and expansion targets.
  • Strong organizational and project management skills.
  • Ability to balance individual account management with team leadership responsibilities.
  • Fluency in English.
  • Experience in the manufacturing industry or with predictive maintenance technology is preferred.
  • Familiarity with CRM platforms, with Salesforce preferred.
  • Experience using remote communication tools such as Zoom and Slack is preferred.
  • Additional language skills beyond English are a plus.
  • Must be located in the United States and able to collaborate during core working hours.

Benefits

  • Competitive compensation package including stock options.
  • Flexible work schedule.
  • Comprehensive benefits including a retirement plan match.
  • Unlimited PTO.
  • Remote-first work environment.
  • Opportunity to make a real impact every day.
  • Work with a dynamic and growing team.

Interested in this position?

Apply directly on the company website

Apply Now

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