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Customer Support Representative (Bilingual, Spanish) Pacific Timezone

2 weeks, 5 days ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-250
Founded 2014
View All Jobs 14

Description

  • Manage incoming support requests across software platforms, phone, email, and internal channels.
  • Provide customer support in both English and Spanish across written and verbal communication.
  • Support a customer base primarily located in Mexico with clear, culturally aware communication.
  • Coordinate with internal and external stakeholders to resolve complex cases and drive long-term solutions.
  • Work cross-functionally to improve customer experience and share customer feedback with Product teams.
  • Proactively contact customers to resolve issues before they escalate.
  • Build strong relationships with customers and internal stakeholders through timely communication.
  • Use multiple software tools to diagnose issues and implement solutions.
  • Meet or exceed case management and response time expectations.
  • Perform additional responsibilities as directed by the Support Manager.

Requirements

  • 2+ years of experience in technical support or a related field.
  • 2+ years of customer service experience, in-person or virtual.
  • Professional fluency in both English and Spanish, written and verbal.
  • Ability to support customers in both languages as a core job function.
  • Experience working in high-volume support environments and ticketing systems.
  • Experience with CRM platforms, with Salesforce strongly preferred.
  • Ability to use remote communication tools such as Zoom and Slack.
  • Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
  • Must reside in the PST time zone.
  • Ability to collaborate during core working hours as part of a distributed remote team.

Benefits

  • Competitive compensation package including stock options.
  • Flexible work schedule.
  • Comprehensive benefits including retirement plan match.
  • Unlimited PTO.
  • Remote-first work environment.
  • Opportunity to make a real impact every day.
  • Work with a dynamic and growing team.

Interested in this position?

Apply directly on the company website

Apply Now

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