Customer Support Specialist, Bookkeeping

3 months, 1 week ago
Junior
Customer and Technical Support

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Run live video onboarding calls with new customers to gather business context and complete bookkeeping setup.
  • Support customers via chat and email by answering bookkeeping questions and troubleshooting issues.
  • Drive customer issues to resolution quickly and empathetically.
  • Maintain accurate customer notes and status updates in internal systems.
  • Ensure strong follow-through and smooth handoffs across the customer journey.
  • Collaborate with internal teams to improve workflows and surface product feedback.
  • Provide proactive, detail-oriented support that exceeds partner and customer expectations.

Requirements

  • 2+ years of experience in a customer-facing role such as support or onboarding, or in a bookkeeping role.
  • Familiarity with small business bookkeeping fundamentals and basic financial concepts.
  • Strong live communication and active listening skills.
  • Excellent written communication skills.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Ownership and growth mindset.
  • Experience working with SMBs or accounting software is a plus.
  • Experience with customer support, onboarding, or bookkeeping operations is preferred.

Interested in this position?

Apply directly on the company website

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