Customer Support Specialist, Bookkeeping

3 weeks ago
Junior
Customer and Technical Support

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Run live video onboarding calls with new customers to gather business context and complete bookkeeping setup.
  • Support customers via chat and email by answering bookkeeping questions and troubleshooting issues.
  • Drive customer issues to resolution quickly and empathetically.
  • Maintain accurate customer notes and status updates in internal systems.
  • Ensure strong follow-through and smooth handoffs across the customer journey.
  • Collaborate with internal teams to improve workflows and surface product feedback.
  • Provide proactive, detail-oriented support that exceeds partner and customer expectations.

Requirements

  • 2+ years of experience in a customer-facing role such as support or onboarding, or in a bookkeeping role.
  • Familiarity with small business bookkeeping fundamentals and basic financial concepts.
  • Strong live communication and active listening skills.
  • Excellent written communication skills.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Ownership and growth mindset.
  • Experience working with SMBs or accounting software is a plus.
  • Experience with customer support, onboarding, or bookkeeping operations is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Spanish Customer Care for Lifestyle Appliances | Paid Relocation to Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a Spanish Customer Care Representative to support Spanish-speaking customers in Greece, with a fully paid relocation package for candidates ready to live and work abroad.

13 hours, 26 minutes ago

Customer Service Representative

Pavago IT Services

Pavago is hiring a remote Customer Service Representative for a growing U.S.-based client to provide frontline support across phone, email, chat, and ticketing channels.

E-commerce
13 hours, 26 minutes ago

Patient & Family Advisor

InStride Health 51-250 Health Care Providers & Services

InStride Health is hiring a full-time Patient and Family Advisor to be the first point of contact for families seeking pediatric anxiety and OCD care and to help them navigate access, insurance, and onboarding.

CRM HIPAA Salesforce Zoho CRM
13 hours, 41 minutes ago

Danish Speaking Customer Care for Online Marketplace (Remote) | Live in Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a Danish Speaking Customer Representative to support a client in Greece, with a fully paid relocation package and the opportunity to build a career in customer service abroad.

13 hours, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers