Client Services Specialist

6 days, 23 hours ago
Full-time
Mid Level
Customer and Technical Support
Asset Living

Asset Living

Asset Living specializes in third-party property management, focusing on multi-family, campus, and affordable housing, and is recognized for its commitment to excellence and tailored management solutions across the nation.

Real Estate
1K-5K
Founded 1986

Description

  • Build and maintain strong client relationships by understanding needs and supporting customer satisfaction.
  • Serve as the main point of contact for client inquiries, concerns, and escalations.
  • Facilitate onboarding for new clients and support smooth transitions into the portfolio.
  • Provide training sessions on the platform, features, and best practices.
  • Investigate and resolve client issues in a timely and effective manner.
  • Collaborate with cross-functional teams to resolve complex client challenges.
  • Develop and maintain knowledge of products and services to communicate value to clients.
  • Stay informed on industry trends and updates to share relevant information with clients.
  • Gather and relay client feedback to internal teams to improve products and services.
  • Maintain accurate client records, documentation, and reporting, including KPI analysis for management.

Requirements

  • Bachelor's degree or equivalent work experience.
  • Proven experience in client services or a related customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work collaboratively in a team environment.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Travel is not required for this position.
  • This is a remote position (#LI-Remote).
  • This is a safety-sensitive position and may be subject to additional compliance requirements.

Benefits

  • Remote work arrangement.
  • Remote compensation range of $55,000 to $65,000 USD.
  • Opportunity to join a growing company with strong workplace culture and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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