Sr. Manager, Support Readiness & Quality Insights

22 hours, 41 minutes ago
Full-time
Lead
Project and Program Management
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Lead the team’s transition to an AI-native, agentic operating model across Delivery and Quality Intelligence.
  • Design and deliver onboarding, upskill, and continuous learning programs across support tiers and channels.
  • Lead QA analysts in audit execution, model validation, and trend identification.
  • Translate quality findings into coaching signals and enablement content in partnership with the QI strategy function.
  • Build the QA-to-coaching routing, calibration cadence, and feedback frameworks.
  • Partner with Enablement to align tools and QA signals with the broader development strategy.
  • Serve as the connective link between learning outcomes, quality signals, and business priorities across stakeholders.
  • Own the KPI framework for both teams and connect program activity to business impact.
  • Lead and develop consolidated teams spanning Training, Instructional Design, Program Coordination, and Quality Intelligence.

Requirements

  • 13+ years of related professional experience, including at least 5 years in a people management role leading multi-functional teams.
  • Experience leading teams through technology or operational transformation.
  • Working knowledge of how AI tools are reshaping support and enablement functions.
  • Experience partnering across operations, product, or go-to-market teams to align program strategy to business priorities.
  • Strong program management skills, including cross-functional leadership, systems thinking, and data-driven decision making.
  • Excellent communication skills, with the ability to operate from analyst-level detail to VP-level narrative.
  • B.A./B.S., preferably in education, business, or another quantitative discipline.
  • Hands-on experience building agentic workflows to scale capacity and improve delivery efficiency (preferred).
  • Experience managing through organizational transformation, particularly agentic operating models (preferred).
  • Proven track record of building and scaling programs from the ground up in a high-growth environment (preferred).

Benefits

  • Annual base salary range of $118,440 to $190,350 USD.
  • Above-market total compensation through base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunity for above-market compensation for top performers.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Program Manager (TPM)

Armada 201-500 information technology & services

Armada is hiring a remote Technical Program Manager to coordinate complex hardware, infrastructure, IT, and operational programs for edge and data center deployments across cross-functional teams.

Agile
17 hours, 26 minutes ago

Technical Success Analyst

Marqeta 251-1K Diversified Financial Services

Marqeta is hiring a remote Technical Success Analyst in Canada to serve as a technical and payments advisor supporting customer implementations, issue resolution, and product feedback across the GTM organization.

Datadog REST API SFTP SQL
17 hours, 26 minutes ago

Critical Accounts Program Manager

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a remote US-based CAP Manager to lead critical customer issue resolution within the Customer Success organization, coordinating cross-functional responses and executive communications to protect key customer relationships and opportunities.

Machine Learning
17 hours, 26 minutes ago

Director, Customer Success - SMB & MM

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Director of Customer Success, SMB & Mid-Market to lead a remote LATAM team serving nonprofit customers and to scale retention, growth, and AI-enabled service operations.

CRM Google Analytics
17 hours, 26 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers