General Manager, Operations | Directeur général, Opérations

1 hour, 10 minutes ago
Full-time
Lead
Product Management
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016

Description

  • Own the business unit’s financial performance, including revenue, gross margin, operating costs, and profitability.
  • Develop and execute operating plans that balance customer outcomes with operational efficiency.
  • Refine performance metrics and accountability across functions.
  • Lead the adoption of AI and automation across customer-facing and internal workflows.
  • Identify and eliminate manual processes, organizational complexity, and productivity bottlenecks.
  • Improve delivery quality, utilization, scalability, and customer satisfaction.
  • Build repeatable processes that reduce dependency on individual contributors.
  • Align Product, Engineering, Customer Success, Professional Services, Operations, and Finance around common business goals.
  • Translate strategic priorities into operational execution and lead business reviews and operating cadences.
  • Build high-accountability teams, coach managers, and develop future leaders.

Requirements

  • 8+ years of leadership experience in software or SaaS businesses.
  • Proven experience leading operational functions such as Professional Services, Customer Operations, Customer Success, Operations, Business Operations, IT, Delivery, or similar.
  • Demonstrated ownership of budgets, business performance metrics, or P&L responsibilities.
  • Experience implementing automation, systems improvements, or AI-enabled workflows.
  • Track record of driving measurable productivity improvements and operational efficiencies.
  • Strong analytical and financial acumen.
  • Experience leading cross-functional initiatives across technical and business teams.
  • Experience in life sciences, clinical research, healthcare technology, regulatory software, or adjacent industries (preferred).
  • Experience in private-equity-backed software companies (preferred).
  • Familiarity with modern AI tooling, workflow automation platforms, and data-driven operating models (preferred).

Benefits

  • Competitive opportunity to lead a growing business unit with full P&L ownership.
  • Chance to shape an AI-first, automation-driven operating model.
  • Work with a global software operator backed by Valsoft Corporation.
  • Role focused on long-term growth and operational autonomy within the business.
  • Accommodations are available on request during the hiring process.
  • Equal opportunity employer with a commitment to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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