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Principal Enterprise Architect

4 weeks ago
United States
Full-time
Lead
Solutions Architect
Software Development
AWS Azure GCP Generative AI gRPC HIPAA JavaScript Microservices OpenID Connect Python REST API SAML Terraform WebRTC WebSockets
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ASAPP

ASAPP

ASAPP provides generative AI solutions for contact centers, automating interactions, boosting agent productivity, and enhancing customer experiences.

IT Services
251-1K
Founded 2014
$380M raised
View All Jobs 3

Description

  • Lead technical discovery and design workshops with prospect CTOs, engineering leaders, and contact center architects.
  • Assess current-state and target-state architecture, including integration, data flows, identity, security, observability, and cutover planning.
  • Produce reference architectures, diagrams, integration patterns, deployment topologies, sequencing plans, and risk registers.
  • Design how ASAPP integrates into telephony and CCaaS environments such as SIP, WebSocket, call transfers, event streams, agent desktop embeds, CRM systems, and voice/digital handoffs.
  • Translate ASAPP’s Agentic AI capabilities into concrete customer implementation patterns.
  • Build working prototypes, custom adapters, or API proofs of concept when technical blockers arise.
  • Codify repeatable field learnings into reusable architectural guardrails and reference materials.
  • Share architectural feedback, gaps, and opportunities with ASAPP Product and Engineering.
  • Support enterprise security, privacy, and compliance reviews in partnership with InfoSec.

Requirements

  • 10+ years of experience in enterprise, solution, or domain architecture.
  • Significant experience in contact center, customer experience, or telephony environments.
  • Hands-on experience with at least one of Genesys Cloud CX or Engage, Amazon Connect, Twilio Flex, or Avaya.
  • Deep knowledge of call routing, IVR/IVA, SIP, SIPREC, real-time media, recording, and CTI.
  • Hands-on experience with at least one major digital engagement platform such as Twilio messaging APIs, Salesforce Service Cloud Digital, Genesys Digital, or LivePerson.
  • Experience working with AWS, Azure, or GCP, plus REST, gRPC, webhooks, event streaming, SSO/SAML/OIDC, and enterprise security/compliance frameworks such as SOC 2, HIPAA, and PCI.
  • Ability to build a working prototype, API integration, or small proof of concept in Python or JavaScript.
  • Experience leading technical workshops with senior enterprise stakeholders and producing trusted architectural artifacts.
  • Comfort discussing both executive-level architecture and SIP-level technical details.
  • Preferred: experience with contact center AI or conversational AI products such as agent assist, transcription, real-time coaching, or generative voice agents.
  • Preferred: prior principal SE, solutions architect, or pre-sales architect experience at an enterprise CX, CCaaS, or conversational AI vendor.
  • Preferred: certifications such as Anthropic, TOGAF, or AWS/Azure/GCP Solution Architect.
  • Preferred: familiarity with SIPREC, voice biometrics, WebRTC, real-time speech analytics, or low-latency media pipelines.
  • Preferred: CRM integration experience with Salesforce, ServiceNow, Zendesk, or Microsoft Dynamics.
  • Preferred: experience with prompt engineering, LLM evaluation, RAG, or production generative AI in customer-facing flows.

Benefits

  • Competitive compensation with stock options.
  • Base salary of $180,000 to $200,000 per year.
  • Annual variable compensation.
  • Compelling equity grant comprised of stock options.
  • Comprehensive medical, vision, and dental insurance.
  • 401(k) matching.
  • Fitness and wellness stipend.
  • Mobile phone reimbursement.
  • Mental well-being benefits.
  • Professional learning and development stipend.
  • Parental leave, including for adoptive and foster parents.
  • 3 weeks of paid time off, increasing with tenure, plus sick leave.

Interested in this position?

Apply directly on the company website

Apply Now

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